Anthony Dominguez
Rancho Cucamonga,CA
Summary
Proven leader and dedicated professional with a track record of enhancing customer satisfaction at Cold Stone Creamery. Skilled in cash handling and exceptional customer service, adept at fostering guest engagement and managing high-pressure situations. Demonstrated ability to improve service delivery through effective relationship management and a strong work ethic.
Overview
3
3
years of professional experience
Work History
Server
Dave & Buster's
03.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Manager
Cold Stone Creamery
03.2022 - 03.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes, including creating weekly schedules, placing product orders,
- Onboarded new employees with training and new hire documentation.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Cashier
Shakey's Pizza Parlor
08.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
No Degree - Fire Science
Chaffey College
Rancho Cucamonga, CA05.2026
High School Diploma -
Alta Loma High School
Alta Loma, CA05.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Sales Techniques
- Relationship Management
Timeline
Server
Dave & Buster's
03.2023 - Current
Manager
Cold Stone Creamery
03.2022 - 03.2023
Cashier
Shakey's Pizza Parlor
08.2021 - 02.2022
No Degree - Fire Science
Chaffey College
High School Diploma -
Alta Loma High School