Anthony Duffy
Weeki Wachee
Summary
Dynamic Customer Service Team Leader with a proven track record at Publix Supermarkets, excelling in complaint resolution and team management. Enhanced customer satisfaction through effective problem-solving and relationship building, fostering a collaborative environment that boosted employee morale. Adept at multitasking and prioritizing, ensuring operational excellence in a fast-paced retail setting.
Well-qualified Customer Service Staff proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Overview
6
6
years of professional experience
Work History
Customer Service Team Leader
Publix Supermarkets Store
06.2023 - Current
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised new and existing associates
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Led by example through consistently maintaining excellent performance standards.
- Championed a culture of teamwork and collaboration within the department, resulting in higher employee morale.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Customer Service Staff Member
Publix Supermarkets Store
01.2019 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Responded to customer requests for products, services, and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to improve overall service quality through shared knowledge and expertise.
- Utilized extensive product knowledge to guide customers in making informed purchasing decisions, resulting in increased satisfaction and repeat business.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
High School Diploma -
Weeki Wachee High School
Weeki Wachee Florida06-2017
Skills
- Team management
- Complaint resolution
- Administrative support
- Customer service excellence
- Teamwork and collaboration
- Inbound call answering
- Customer relations
- Relationship building
- Multitasking and prioritizing
- Problem-solving
- Cash handling
- Retail store support
Accomplishments
- Supervised team of 60 staff members.
Languages
English
Native or Bilingual
Timeline
Customer Service Team Leader
Publix Supermarkets Store
06.2023 - Current
Customer Service Staff Member
Publix Supermarkets Store
01.2019 - 06.2023
High School Diploma -
Weeki Wachee High School
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