Anthony Dunwell
Washington,DC
Summary
Dedicated and technically proficient professional with a solid foundation in customer service and a strong commitment to advancing technical expertise. Honed interpersonal and communication skills, enabling success in team environments and establishing enduring relationships across diverse groups. Brining a disciplined approach to task execution and confidentiality protocols. Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
Work History
Business Analyst
Pepco
11.2024 - Current
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Generated standard and custom reports to provide insights into business performance.
- Analyzed data to identify root causes of problems and recommend corrective actions.
- Document process flows and system requirements
Concierge
Guardian Security Services Inc.
07.2021 - 07.2024
- Maintained updated knowledge of assets specific to the company’s needs
- Greeted guests and confirm reservations
- Provided excellent customer service and attention to detail
- Maintained positive ongoing relationships, high ethical standards, and professionalism
- Multitasked and prioritized as necessary to meet customer needs
- Represented the company with integrity and dedication
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Associate Cap 2
Walmart
10.2019 - 06.2021
- Efficiently unload shipments and organize items based on store inventory, ensuring accurate stock placement
- Verify inventory through physical counts, promptly investigating and resolving discrepancies
- Maintain merchandise presentation by stocking, rotating, and removing damaged goods, contributing to a visually appealing store
- Utilize RF scanner to count supplies in the stockroom, updating inventory records for accuracy
- Educate customers on promotions, providing valuable assistance to enhance sales and addressing specific needs
- Excellent communication skills, both verbal and written.
- Cultivated interpersonal skills by building positive relationships with others.
Warehouse Associate
Department of General Services
06.2018 - 08.2019
- Received, processed, labeled, and stored incoming stock, ensuring the accurate organization of inventory
- Maintained meticulous inventory records for audits and order completion, labeled, and moved customer orders efficiently
- Conducted daily cycle counts and quarterly inventories, resolving variances to uphold data accuracy
- Verified quantity and description of received materials against packing lists
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Worked safely around moving machinery.
Potbelly Associate
Potbelly Sandwich Shop
05.2016 - 04.2018
- Met and exceeded sales targets by actively encouraging customers to purchase additional food items
- Verified completed orders for accuracy and ensured proper packaging for customer convenience
- Organized work areas for efficiency, exemplified exceptional kitchen etiquette
- Assisted customers in selecting menu items by providing informative recommendations
Alarm Monitor
Central Command Center (PSD)
11.2016 - 10.2017
- Documented information and maintained forms, logs, and records for emergency calls using Excel Spreadsheets
- Coordinated with external agencies for critical incidents, including paramedic, fire, ambulance, and Protective Service department
- Verified alarms, dispatched proper authorities, and notified relevant parties through outgoing calls
- Maintained strict confidentiality, following security procedures to safeguard customer and dealer information
- Monitored surveillance of federal buildings in the District of Columbia
Education
Graphic Design -
The Art Institute Inc.
Fort Lauderdale, FL01.2010
Skills
- Predictive modeling
- Business process improvement
- Gap analysis
- Time management
- Team collaboration
- Attention to detail
- Client relationship management
- Database management
- Strategic thinking
- Problem-solving
- Verbal and written communication
- Quality assurance
Accomplishments
- Achieved Comptia A+ Certification by completing DCIA course with accuracy and efficiency.
- Achieved Six Sigma Yellow Belt by completing DCIA coursework with accuracy and efficiency.
Timeline
Business Analyst
Pepco
11.2024 - Current
Concierge
Guardian Security Services Inc.
07.2021 - 07.2024
Associate Cap 2
Walmart
10.2019 - 06.2021
Warehouse Associate
Department of General Services
06.2018 - 08.2019
Alarm Monitor
Central Command Center (PSD)
11.2016 - 10.2017
Potbelly Associate
Potbelly Sandwich Shop
05.2016 - 04.2018
Graphic Design -
The Art Institute Inc.
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