Anthony Duong
Wyoming
Summary
Dedicated customer service professional with a strong focus on problem resolution, active listening, and relationship building. Proven ability to enhance customer satisfaction and streamline operations.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Planet Fitness
05.2024 - 08.2024
- Assisted members with inquiries, ensuring a positive gym experience.
- Handled membership registrations and renewals efficiently.
- Resolved customer complaints, maintaining high satisfaction levels.
- Maintained cleanliness and organization of gym facilities.
Recreational Sports Supervisor
City of Kentwood
05.2024 - 08.2024
- Coordinated daily operations of sports programs and events for community engagement.
- Monitored equipment inventory and maintained facilities to provide safe recreational environments.
Athletic Office Intern
Grand Rapids Christian High School
08.2023 - 12.2023
- Managed office supplies inventory, ensuring availability for daily operations.
- Supported administrative staff by preparing documents and reports accurately.
- Supported daily operations, contributing to a well-organized and efficient work environment.
Game and Event Operations
GVSU Athletics
01.2021 - 12.2023
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
Operations Intern
Michigan Sports Academy
05.2023 - 08.2023
- Coordinated daily operations for sports programs, ensuring smooth execution and participant satisfaction.
- Assisted in scheduling and logistics for events, optimizing resource allocation and time management.
- Supported inventory management, tracking equipment usage to maintain optimal stock levels and availability.
- Gathered, organized and input information into digital database.
Cashier
Family Fare Supermarket
08.2019 - 04.2020
- Processed customer transactions accurately using point-of-sale system.
- Maintained clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable recommendations.
- Handled cash, credit, and electronic payments efficiently while ensuring accuracy.
Education
Bachelor of Science - Sport Management
Grand Valley State University
Allendale, MI12-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Microsoft Office Suite
- Quality control
Languages
English
Native or Bilingual
Vietnamese
Professional Working
Spanish
Limited Working
Timeline
Customer Service Representative
Planet Fitness
05.2024 - 08.2024
Recreational Sports Supervisor
City of Kentwood
05.2024 - 08.2024
Athletic Office Intern
Grand Rapids Christian High School
08.2023 - 12.2023
Operations Intern
Michigan Sports Academy
05.2023 - 08.2023
Game and Event Operations
GVSU Athletics
01.2021 - 12.2023
Cashier
Family Fare Supermarket
08.2019 - 04.2020
Bachelor of Science - Sport Management
Grand Valley State University