Dynamic Customer Service employee with proven expertise in customer service, team leadership, and conflict resolution. Demonstrated ability to enhance operational efficiency and drive team performance in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Counter Manager
Saverios Authentic Pizza Napoletana
Massapequa
03.2021 - Current
Managed daily operations of pizza counter and customer service area.
Trained new staff on menu offerings and customer interaction techniques.
Facilitated communication between kitchen staff and front-of-house team.
Resolved customer inquiries and complaints with professionalism and efficiency.
Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
Built staff teams, directed team leadership and monitored team processes and performance.
Provided customer service by answering questions, providing recommendations and addressing complaints.
Maintained accurate records of daily, weekly, and monthly sales figures.
Produced thorough, accurate and timely reports of project activities.
Planned and led team meetings to review business results and communicate new and ongoing priorities.
Clerk
IGA Supermarket
Massapequa Park
03.2019 - 10.2020
Stocked shelves and organized merchandise to enhance store presentation.
Maintained cleanliness and organization in the store environment.
Collaborated with team members to ensure smooth daily operations.
Handled inventory management and restocked items as needed.
Education
Bachelor of Science - Science, Technology, And Society
SUNY, Farmingdale
Farmingdale, NY
05-2026
Associate of Arts - Liberal Arts
Nassau Community College
Garden City, NY
05-2024
Some College (No Degree) - Liberal Arts
SUNY College At Old Westbury
Old Westbury, NY
Skills
Customer service
Team leadership
Effective communication
Customer assistance
Conflict resolution
Staff training
Cash handling
Punctual
Timeline
Counter Manager
Saverios Authentic Pizza Napoletana
03.2021 - Current
Clerk
IGA Supermarket
03.2019 - 10.2020
Bachelor of Science - Science, Technology, And Society