Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Femia

massapequa park

Summary

Dynamic Customer Service employee with proven expertise in customer service, team leadership, and conflict resolution. Demonstrated ability to enhance operational efficiency and drive team performance in fast-paced environments.

Overview

7
7
years of professional experience

Work History

Counter Manager

Saverios Authentic Pizza Napoletana
Massapequa
03.2021 - Current
  • Managed daily operations of pizza counter and customer service area.
  • Trained new staff on menu offerings and customer interaction techniques.
  • Facilitated communication between kitchen staff and front-of-house team.
  • Resolved customer inquiries and complaints with professionalism and efficiency.
  • Opened and closed cash register and performed tasks such as counting money, separating charge slips, coupons and vouchers.
  • Built staff teams, directed team leadership and monitored team processes and performance.
  • Provided customer service by answering questions, providing recommendations and addressing complaints.
  • Maintained accurate records of daily, weekly, and monthly sales figures.
  • Produced thorough, accurate and timely reports of project activities.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.

Clerk

IGA Supermarket
Massapequa Park
03.2019 - 10.2020
  • Stocked shelves and organized merchandise to enhance store presentation.
  • Maintained cleanliness and organization in the store environment.
  • Collaborated with team members to ensure smooth daily operations.
  • Handled inventory management and restocked items as needed.

Education

Bachelor of Science - Science, Technology, And Society

SUNY, Farmingdale
Farmingdale, NY
05-2026

Associate of Arts - Liberal Arts

Nassau Community College
Garden City, NY
05-2024

Some College (No Degree) - Liberal Arts

SUNY College At Old Westbury
Old Westbury, NY

Skills

  • Customer service
  • Team leadership
  • Effective communication
  • Customer assistance
  • Conflict resolution
  • Staff training
  • Cash handling
  • Punctual

Timeline

Counter Manager

Saverios Authentic Pizza Napoletana
03.2021 - Current

Clerk

IGA Supermarket
03.2019 - 10.2020

Bachelor of Science - Science, Technology, And Society

SUNY, Farmingdale

Associate of Arts - Liberal Arts

Nassau Community College

Some College (No Degree) - Liberal Arts

SUNY College At Old Westbury
Anthony Femia