Anthony Fields
Roanoke,VA
Summary
Versatile and achievement-oriented professional with a robust background in customer service and sales, notably at Orvis. Excelled in roles requiring the application of Microsoft Excel and effective communication, significantly enhancing customer satisfaction. Demonstrated expertise in navigating complex sales environments, achieving and surpassing sales quotas. Skilled in both individual and team settings, consistently contributing to organizational goals with a proactive and results-driven approach.
Overview
16
16
years of professional experience
Work History
Warehouse Worker
Fleetpride
09.2023 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
DME Technician
Commonwealth Home Health Care
08.2022 - 08.2023
- As a DME Tech I perform the duties of showing patients how to use oxygen concentrators
- How to operate oxygen cylinders with regulators
- Set up hospital beds, semi and fully automatic
- Familiar with HIPPA and rules that go with it
- Working knowledge of how to setup and install multiple durable medical equipment (bedside commodes, wheelchair setup, walker with wheels, etc.)
Inside Sales Representative
United Health Group
08.2019 - 01.2020
- Answer incoming calls from prospective members interested in Medicare advantage plans with the goal of making a sale
- Demonstrate active listening skills and ask relevant questions to determine the appropriate benefits plan
- Meet established goals such as sales quotas, attendance, and performance based criteria
- Meet and maintain licensure requirements
Repair Specialist
Orvis
08.2015 - 08.2019
- Assisted customers with filing repair requests via phone, email, mail, and Orvis online chat service
- Made outgoing calls to customers and retailers regarding repair status and information
- Prepared weekly repair report through Microsoft excel where I assed data duration of each repair
Customer Service
Orvis
07.2011 - 08.2015
- Provided friendly and supportive customer service regarding Orvis fishing gear
- Responded to customer calls, chats, and emails regarding catalog orders, inquires of existing orders, and repairs
- Utilized active listening skills to effectively meet customer needs in a timely manner
Customer Service Representative
Orvis
10.2008 - 06.2011
- Provided friendly and supportive customer service regarding Orvis apparel
- Responded to customer calls, chats, and emails regarding catalog orders, inquires of existing orders, and product defaults
- Utilized active listening skills to effectively meet customer needs in a timely manner
Education
Diploma -
Lord Botetourt High School
06.2007
Skills
- Customer Service
- Selling
- Call Center
- Telesales
- Bank Teller
- Cash Handling
- Cashier Customer Service
- Credit Union
- Insurance Sales
- Salesforce
- Live Chat
- Banking
- Inside Sales
- Upselling
- Cold Calling
- Negotiation
- Microsoft Outlook
- Communication skills
- Microsoft Excel
- Computer skills
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Worker
Fleetpride
09.2023 - Current
DME Technician
Commonwealth Home Health Care
08.2022 - 08.2023
Inside Sales Representative
United Health Group
08.2019 - 01.2020
Repair Specialist
Orvis
08.2015 - 08.2019
Customer Service
Orvis
07.2011 - 08.2015
Customer Service Representative
Orvis
10.2008 - 06.2011
Diploma -
Lord Botetourt High School