Anthony Formato
Bronx,NY
Summary
Detail-oriented dynamic sales associate with extensive experience in customer service and project management. Proven ability to execute and grow while maintaining high client satisfaction through effective communication and problem-solving.
Overview
22
22
years of professional experience
Work History
Sales Associate
CEC Elevator Cab Corp
The Bronx, NY
05.2014 - Current
- Assisted clients in selecting elevator cab designs and finishes that matched specific preferences.
- Maintained current knowledge of elevator cab components and relevant codes to effectively support customer questions.
- Provided continued support to clients post-purchase by addressing issues and coordinating necessary appointments.
- Developed strong relationships with returning customers to boost loyalty and satisfaction.
- Collaborated with production team to manage projects effectively and service customers.
Director of Global Logistics & Customer Sevice
The Laundress
New York, NY
05.2008 - 05.2014
- Worked closely with manufacturers to implement efficiencies that improved supply chain management, reduced costs, and maintained adequate inventory stock to satisfy customer needs.
- Managed global logistics operations, coordinating freight forwarding and customs clearance activities for smooth import/export transactions and resolved global logistics challenges
- Managed global logistics operations, ensuring timely and cost-effective deliveries to customers worldwide.
- Managed complex customer inquiries and issues, implemented best rapid resolution and maintaining strong client relationships. Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Mentored junior staff on best practices in customer interaction, contributing to a positive team culture.
- Proven ability to learn quickly and adapt to new situations.
Shipping and Receiving Lead
The Laundress
New York, NY
02.2005 - 05.2008
- Processed incoming shipments, verifying accuracy against purchase orders and packing lists.
- Packaged goods in safe containers to prepare for shipping, adhering to packaging protocols.
- Reduced shipping errors through meticulous inspection of outgoing packages and double-checking labels.
- Maintained organized inventory system, ensuring timely updates and accurate stock levels.
Education
Bachelor of Science - Psychology
Baruch College
New York, NY05.2009
Skills
Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
Teamwork and collaboration
Time management
Problem-solving skills
Timeline
Sales Associate
CEC Elevator Cab Corp
05.2014 - Current
Director of Global Logistics & Customer Sevice
The Laundress
05.2008 - 05.2014
Shipping and Receiving Lead
The Laundress
02.2005 - 05.2008
Bachelor of Science - Psychology
Baruch College