Summary
Work History
Education
Skills
Timeline
Generic

Anthony Francis Jr

San Antonio,TX

Summary

Dynamic leader with a proven track record at the Air Force, enhancing team productivity and customer satisfaction through expert project management and interpersonal skills. Excelled in staff management, fostering a culture of excellence and adaptability. Achieved significant operational improvements, demonstrating a commitment to professionalism and goal-oriented strategies.

Work History

Supervisor

Air Force
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Created and managed project plans, timelines and budgets.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Manager

Air Force
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Associate In Applied Science - Criminal Justice

Community College of The Air Force
Montgomery, AL

Associate In Applied Science - Diagnostic Imaging Technology

Community College of The Air Force
Montgomery, AL

MBA - Business Administration

Columbia Southern University
Orange Beach, AL

Bachelor Of Science - Healthcare Administration

Columbia Southern University
Orange Beach, AL
11.2023

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Project management
  • Problem-solving
  • Multitasking Abilities
  • Adaptability and flexibility
  • Professionalism
  • Interpersonal skills

Timeline

Supervisor

Air Force

Manager

Air Force

Associate In Applied Science - Criminal Justice

Community College of The Air Force

Associate In Applied Science - Diagnostic Imaging Technology

Community College of The Air Force

MBA - Business Administration

Columbia Southern University

Bachelor Of Science - Healthcare Administration

Columbia Southern University
Anthony Francis Jr