Anthony Franco
Augusta,GA
Overview
14
14
years of professional experience
1
1
Certification
Work History
On-Site General Manager
Fastenal
Augusta, GA
10.2021 - 10.2024
- Led strategic account management, driving customer satisfaction and revenue growth. Implemented tailored solutions, resulting in excellent client retention and broadened partnerships.
- Exceeded sales targets consistently through proactive account management. Identified cross-selling opportunities, leading to a notable increase in revenue and cost savings for the customer.
- Attained growth of 56%, leading the Augusta market for 4.5 years with the highest sales YoY. Maintained sales quota attainment of 117-125%.
- Coached and mentored employees to exceed fulfillment, accuracy, and customer service expectations. Continued education and support as they went into new roles, and continued to work and develop the market team through rapport building, creating a positive environment, individual development plans, and continued education.
- Evaluated financial data and highlighted opportunities for cost reduction and increased revenue. Presented findings to the customer, resulting in 1.2m in cost-savings.
- Managed all aspects of daily business operations, including budgeting, auditing, staffing, scheduling, inventory control, customer service, and sales.
Branch Operations Manager
Fastenal
Martinez, GA
12.2018 - 10.2021
- Organized daily workflow to maximize efficiency and productivity.
- Implemented new operational procedures to enhance customer experience and impact services and sales goals.
- Conducted periodic reviews of existing processes to identify potential opportunities for cost savings or efficiency improvements.
Lead Test Engineer
E-Z-GO
Augusta, GA
08.2014 - 11.2018
- Designed and performed failure analysis and procedures to ensure accuracy of data for mechanical equipment incidents. Conducted field investigations and evaluated existing processes and technology solutions for improvement opportunities.
- Collaborated with diverse teams on engine performance optimization, cold weather start, and brake systems, per specifications of engineer requests.
- Performed troubleshooting and assembly on testing instrumentation (String Pops, eDAQ systems, Smart Module, Potentiometers, Thermocouples, Wheel Force Transducers, Torque Transducers, etc.).
- Verified accuracy of test results with required documentation, schematics, diagrams, technical manuals and other reference material.
- Led concept creation for engineering and design teams, and performed analysis on new modules.
Automotive Mechanic
Tire Kingdom
Martinez, GA
02.2013 - 06.2014
- Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
- Automotive Technician: Air conditioning, suspension and steering, hydraulics, engine repair, system flushes, brake repair, diagnostics, customer service, tire balancing and services, computer and electrical controls.
- Customer service, maintenance of equipment, as well as manager for product and tire inventory.
Maintenance Technician Supervisor
Eagle Point Properties and Investments
Martinez, GA
06.2010 - 02.2013
- Supervised and coordinated the activities of maintenance technicians in the repair, installation, and diagnostics of plumbing, electrical, and structural needs of each property.
- Ensured that preventive maintenance schedules were followed and completed on time in a friendly and professional manner.
- Maintained expense records, work orders, project timelines, and trained personnel on appropriate procedures and standards.
Education
Automotive Technician Diploma - Automotive Engineering
Augusta Technical College
Augusta, GA12-2012
Skills
- Customer Relationship Management and Leadership
- Service Quality Improvement
- Key Account Management
- P&L Management
- Contract Negotiations
- Test and Evaluation (T&E)
- Quality Control
- Product Management
- MIG and TIG welding
- Automotive Engineering
Certification
- E-Z-GO Badboy Buggy Certificate (Ambush Parallel Hybrid, Ambush Parallel Hybrid IS, Recoil, Instinct, Stampede)
- TCE (V3.23.0, V3.22.0, V3.10.1)
- TSV Freeze Frame Data Extractor V14
- Infield, Race Studios Analysis, Race Studio 2 Data Collection Certificate
- Automotive Transmission/Transaxle Technician Certificate
- Automotive Engin Repair Technician Certificate
- Automotive Climate Control Technician Certificate
- Automotive Electrical/Electronic Systems Technician Certificate
- Automotive Engine Performance Technician Certificate
- Automotive Chassis Technician Certificate
- Section 609 Federal Clean Air Act Certificate
- ASE: Engine Repair, Engine Performance, Brakes Systems, Suspension and Steering Systems, Automatic Transmission/Transaxle, Electrical Systems, Manual Drive Train and Axles, Heating and Air Conditioning - Expired
Timeline
On-Site General Manager
Fastenal
10.2021 - 10.2024
Branch Operations Manager
Fastenal
12.2018 - 10.2021
Lead Test Engineer
E-Z-GO
08.2014 - 11.2018
Automotive Mechanic
Tire Kingdom
02.2013 - 06.2014
Maintenance Technician Supervisor
Eagle Point Properties and Investments
06.2010 - 02.2013
Automotive Technician Diploma - Automotive Engineering
Augusta Technical College