ANTHONY GARZA
Webster,TX
Summary
Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
32
32
years of professional experience
Work History
Salesperson / Finance
Lone Star Rv
Houston, TX
11.2018 - 08.2024
- Greeted and assisted customers to foster positive experiences.
- Provided personalized service to build relationships with customers.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Produced sales documents, finalized deals and filed records.
- Participated in trade shows and sales events to promote products.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Prepared and delivered appropriate presentations on products and services.
Sales Associate
Holiday World RV
League City, TX
02.2013 - 09.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Listened to customer needs to identify and recommend best products and services.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints promptly and efficiently.
- Identified customer needs by asking questions and advising on best solutions.
Roofing Sales
Houston Heights Roofers
Houston, TX
02.2009 - 10.2013
- Set up meetings with potential clients and listened to their wishes and concerns.
- Negotiated deals and handled complaints or objections.
- Resolved customer complaints promptly and efficiently.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
Salesperson
Brinkmann Roofing
Houston, TX
06.2007 - 07.2009
- Negotiated deals and handled complaints or objections.
- Identified customer needs by asking questions and advising on best solutions.
- Produced sales documents, finalized deals and filed records.
- Assisted customers in selecting appropriate products or services for their needs.
- Recognized security risks to properly handle situations.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
- Maintained accurate records of customer interactions and transactions.
- Greeted and assisted customers to foster positive experiences.
Catastrophe Claims Adjuster
Travelers
Houston, TX
05.2001 - 10.2006
- Attended training sessions periodically for continuing education credits.
- Coordinated emergency repair, cleaning companies and contractors to optimize customer claim handling.
- Organized large volumes of paperwork associated with each claim file.
- Reviewed policies to determine appropriate levels of coverage and assist with approval or denial decisions.
- Communicated with customers via phone or email to update them on their claims status or answer questions they may have had.
- Assessed damage to properties.
- Conducted field investigations, interviews, inspections, and surveys.
- Adhered to company policies and procedures when handling claims.
- Negotiated settlements with claimants to resolve disputes.
- Input claim information and payments into company database.
Small Business Owner
Race N' Ride Bicycles
League City , TX
01.1993 - 10.2001
- Maintained accurate and complete records of all business transactions and interactions.
- Resolved conflicts between staff members and customers when necessary.
- Delegated work to staff, setting priorities and goals.
- Identified and pursued growth opportunities, including new markets and product lines.
- Monitored customer feedback and implemented changes based on their suggestions.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Managed crisis situations, resolving issues promptly to minimize impact on business.
- Designed detailed business plans to outline finances, goals and operations of company.
Education
Some College (No Degree) - Business Management
Southwest Texas State
San MarcosSkills
- Relationship building
- Sales strategy development
- Up-selling
- Profit generation
- Sales presentations
- Customer engagement
- Social selling
- Complaint handling
- Deal negotiation
- Territory management
Timeline
Salesperson / Finance
Lone Star Rv
11.2018 - 08.2024
Sales Associate
Holiday World RV
02.2013 - 09.2018
Roofing Sales
Houston Heights Roofers
02.2009 - 10.2013
Salesperson
Brinkmann Roofing
06.2007 - 07.2009
Catastrophe Claims Adjuster
Travelers
05.2001 - 10.2006
Small Business Owner
Race N' Ride Bicycles
01.1993 - 10.2001
Some College (No Degree) - Business Management
Southwest Texas State