Anthony Gaw
La Marque
Summary
Dynamic professional with extensive experience at Lowes Home Centers, excelling in customer service and team leadership. Proven track record in employee training and inventory management, enhancing sales and client satisfaction. Adept at problem-solving, fostering strong customer relationships, and driving team performance to achieve business goals.
Professional retail worker equipped to lead cashier operations. Skilled in customer service, cash handling, and problem-solving. Focused on team collaboration and achieving results. Adaptable and reliable, with strong communication and organizational skills.
Experienced with overseeing cashier operations and ensuring high levels of customer satisfaction. Utilizes cash handling expertise and team management skills to streamline processes and enhance service quality. Track record of fostering collaborative work environment and maintaining accurate financial records.
Overview
15
15
years of professional experience
Work History
Head Cashier
Lowes Home Centers
Texas City, TX
05.2024 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Millwork Sales Specialist
Lowes Home Centers
Texas City, TX
06.2023 - 05.2024
- Stayed current on industry trends and new product offerings, enabling informed discussions with clients about innovative solutions for their projects.
- Provided detailed project estimates, ensuring accuracy in pricing and materials needed for successful completion.
- Developed strong relationships with contractors and builders, leading to an expanded client base and increased referral business.
- Expanded product offerings within the showroom by researching new vendors, negotiating favorable terms, and showcasing their products for increased variety and customer appeal.
- Maximized product availability by maintaining accurate inventory records and coordinating with suppliers for timely deliveries.
- Resolved customer issues promptly, resulting in high levels of client satisfaction and repeat business.
- Minimized errors during installation processes by proactively communicating with installers regarding project specifications and requirements.
Flooring Sales Specialist
Lowes Home Centers
Texas City, TX
07.2022 - 06.2023
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Drove team revenue totals by bringing in top sales numbers.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
Tool Rental Associate
Lowes Home Centers
Texas City, TX
04.2022 - 07.2022
- Maximized revenue opportunities by encouraging upsells and promoting optional services, boosting overall sales [Number]%.
- Enhanced customer satisfaction by providing knowledgeable tool recommendations and usage advice.
- Contributed to company sales goals by upselling related products and services when appropriate.
- Resolved customer complaints professionally and effectively, maintaining a high level of satisfaction among patrons.
- Coordinated delivery schedules for larger equipment rentals, maximizing convenience for clients while optimizing staff resources.
- Prepared rental contracts by printing contracts, obtaining customer signatures and verifying customer identification and driver's license.
- Used POS system to compute and receive payments for rentals.
- Conducted regular inventory checks to maintain accurate stock levels and prevent loss or theft.
Lumber Sales Associate
Lowes Home Centers
Texas City, TX
10.2021 - 04.2022
- Increased lumber sales by providing excellent customer service and in-depth product knowledge.
- Collaborated with team members to maintain a clean and organized sales floor, enhancing the overall shopping experience for customers.
- Assisted customers with selecting the appropriate lumber for their projects, resulting in increased satisfaction and repeat business.
- Conducted regular inventory checks, ensuring accurate stock levels and timely reordering of products.
- Utilized strong communication skills to effectively explain complex product specifications to both novice and experienced customers.
- Moved bulk customer orders with safe operation of forklifts.
- Assisted customers with making optimal choices for construction, renovation and addition plans.
Ride Operator
Kemah Boardwalk
Kemah, TX
01.2018 - 12.2020
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Operated variety of amusement park rides and monitored passenger safety and comfort.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
General Laborer
Gulf Coast Gunite
Texas City, TX
05.2012 - 09.2012
- Maintained clean and organized worksites, minimizing hazards and promoting a safe working environment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Demonstrated strong work ethic, completing physically demanding tasks under varying conditions.
- Performed general housekeeping and cleaning tasks.
- Assisted team members with tasks that require group effort.
- Completed tasks efficiently for timely project completion within set deadlines.
- Notified supervisors of defective equipment or material.
Mechanic
United States Army
05.2010 - 01.2012
- Inspected and tested equipment to locate worn and damaged parts.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of vehicles.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Disassembled defective parts to make proper repairs.
- Maintained a safe working environment at all times by adhering to company guidelines and OSHA regulations, reducing workplace accidents.
- Kept equipment in good working order by following operating instructions, troubleshooting breakdowns, and maintaining supplies.
Education
Associate of Business Administration - Business Management
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ01-2028
Skills
- Customer service
- Cash handling
- Employee training
- Point of sale
- Inventory management
- Building customer relationships
- Problem solving
- Team leadership
Accomplishments
- Supervised team of 10 staff members.
- Earned “Big !0” award for receiving all 10's on customer satisfaction survey
Timeline
Head Cashier
Lowes Home Centers
05.2024 - Current
Millwork Sales Specialist
Lowes Home Centers
06.2023 - 05.2024
Flooring Sales Specialist
Lowes Home Centers
07.2022 - 06.2023
Tool Rental Associate
Lowes Home Centers
04.2022 - 07.2022
Lumber Sales Associate
Lowes Home Centers
10.2021 - 04.2022
Ride Operator
Kemah Boardwalk
01.2018 - 12.2020
General Laborer
Gulf Coast Gunite
05.2012 - 09.2012
Mechanic
United States Army
05.2010 - 01.2012
Associate of Business Administration - Business Management
Maricopa Community Colleges, Rio Salado Community College