Anthony Gilmore
Norwich,CT
Summary
Accomplished Universal Member Representative with a proven track record at Scient Federal Credit Union, enhancing customer satisfaction and resolving disputes with empathy. Skilled in regulatory compliance and understanding customer needs, I've significantly contributed to sales growth and service excellence. My friendly demeanor and professional approach have consistently promoted a positive environment.
Overview
27
27
years of professional experience
Work History
Universal Member Representative
Scient Federal Credit Union
08.2024 - Current
- Promoted a welcoming environment for both existing and prospective members through consistent professionalism and friendly demeanor.
- Resolved member disputes efficiently, demonstrating empathy and ensuring a positive resolution for all parties involved.
- Enhanced customer satisfaction by providing exceptional service and addressing member concerns promptly.
Customer Solutions Representative
Chelsea Groton Bank
11.2023 - 07.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Contributed to sales growth by identifying upselling opportunities during interactions with customers, promoting additional products or services when appropriate.
- Provided personalized solutions for each customer inquiry, demonstrating empathy and understanding while adhering to company guidelines.
Customer Service Specialist
Jewett City Savings Bank
03.2022 - 10.2023
- Resolved concerns with products or services to help with retention and drive sales.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer requests for products, services, and company information.
Table Games Dealer
Foxwoods Resort And Casino
07.1998 - 12.2020
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Collected bets from game losers and paid out winnings to game winners, keeping each hand running smoothly and efficiently.
- Maintained fast game pace by handling chips, cards, money and gaming equipment efficiently.
- Maintained fast, smooth game pace by efficiently handling dice, chips, money and cards.
Education
Diploma -
NFA
Norwich, CT06.2001
Skills
- Regulatory Compliance
- Process Transactions
- Cash Counting
- Policy and Procedure Adherence
- Understanding Customer Needs
- Opening Accounts
- Opening and Closing Procedures
- Security Protocols
- Balancing ATM Machines
- Banking Standards
- Cash Supply Orders
- Bank Secrecy Act
Certificate
Products and Services Training
Timeline
Universal Member Representative
Scient Federal Credit Union
08.2024 - Current
Customer Solutions Representative
Chelsea Groton Bank
11.2023 - 07.2024
Customer Service Specialist
Jewett City Savings Bank
03.2022 - 10.2023
Table Games Dealer
Foxwoods Resort And Casino
07.1998 - 12.2020
Diploma -
NFA
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