ANTHONY GONZALEZ
West New York,New Jersey
Summary
Goal-focused restaurant server with several years of experience working in high-end, fine dining restaurant settings. Driven to go above and beyond to satisfy customers and improve operations. Dedicated to maximizing table turnover to take advantage of sales opportunities without sacrificing service.
Overview
8
8
years of professional experience
Work History
Head Server/Bartender
Hook and Reel Kearny
Kearny, NJ
06.2022 - Current
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Used suggestive selling techniques to entice customers with more expensive or higher-margin items and add-ons.
- Leveraged POS system to receive and take guest orders and process payment.
- Resolved customer complaints in a professional manner while maintaining positive relationships with customers.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Attended meetings to learn and share information and find ways to enhance customer dining experience.
Fine Dining Server
Sea grill
North Miami, FL
08.2019 - 09.2021
- Trained in wine and liquor service in order to provide full, positive experiences to guests.
- Provided guests with information about menu items, made suggestions and took orders.
- Matched wines with menu items and guest preferences.
- Prepared tables, rolled silverware, and expertly polished glassware for optimal presentation.
- Maintained a smooth and efficient flow of guests into and out of assigned sections.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Processed customers' payments and provided receipts.
- Greeted newly seated guests quickly and efficiently.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
Server
Olive garden
Paramus, NJ
12.2016 - 06.2019
- Set up tables in between patrons to reduce wait times.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
Education
Bachelor of Science - Computer Science
New Jersey City University
Jersey City, NJ05.2021
Skills
- Collaborative teamwork
- Analytical skills
- Relationship building and management
- Table setting expertise
- Food safety knowledge
- Wine pairing expertise
- High-volume dining service
- Customer upselling techniques
- Food inspection practices
- Menu memorization skills
- Hors d'oeuvres service proficiency
- Liquor, wine, and food service
- Point of sale (POS) operations
- Safe food handling practices
- Service prioritization strategies
- Menu knowledge and expertise
- White glove service
Timeline
Head Server/Bartender
Hook and Reel Kearny
06.2022 - Current
Fine Dining Server
Sea grill
08.2019 - 09.2021
Server
Olive garden
12.2016 - 06.2019
Bachelor of Science - Computer Science
New Jersey City University
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