Ella Hale
Matlacha Isles-Matlacha Shores
Summary
Resourceful and proactive professional with experience in the hospitality industry. Skilled in training new team members, managing inventory effectively, and employing critical thinking to resolve customer concerns. Eager to enhance team performance and guest satisfaction.
Overview
2
2
years of professional experience
Work History
Server/Head Bartender
Yucatan Waterfront Bar and Grill
Matlacha Isles-Matlacha Shores
04.2024 - Current
- Provided attentive service to guests in a fast-paced dining environment.
- Managed customer orders using point-of-sale systems for efficient transactions.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service standards.
- Upsold menu items to increase guest satisfaction and enhance meal choices.
- Monitored inventory levels of supplies and communicated needs to management.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Sales Associate
Hotworks
Cape Coral
12.2023 - 05.2024
- Helped customers find specific products, answered questions, and offered product advice.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Worked with fellow sales team members to achieve group targets.
- Maintained cleanliness of store environment including floors, windows, displays.
- Built and maintained relationships with peers and upper management to drive team success.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed transactions using a point-of-sale system.
- Demonstrated product features and benefits for customers' needs.
Education
Associate of Science - Nursing
Florida Gulf Coast University
Fort Myers, FL05-2028
High School Diploma -
Mariner High School
Cape Coral, FL05-2024
Skills
- Customer service
- Team collaboration
- Critical thinking
- Patient care
- Inventory management
- Time management
- Problem resolution
- Microsoft To-do
- Windows virtual desktop
- Microsoft powerapps
- Microsoft forms
- OneDrive for business
- Medical terminology
- Strong communication skills
- Basic graphic design
- Photography background
- Image resizing and cropping
- Photo composition
- Collaborative teamwork
- Deadline oriented
- Efficient workflow management
- Advanced lightroom skills
Timeline
Server/Head Bartender
Yucatan Waterfront Bar and Grill
04.2024 - Current
Sales Associate
Hotworks
12.2023 - 05.2024
Associate of Science - Nursing
Florida Gulf Coast University
High School Diploma -
Mariner High School