Arjenis Argueta
KPOT Korean BBQ & Hot Pot
The Bronx,NY
2
Languages
13
years of professional experience
Dedicated server and bartender with exceptional customer service skills and expertise in high-volume dining. Committed to enhancing guest experiences through effective communication and strong multitasking abilities.
Work History
Server/Head Bartender
4 Years 3 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed food and beverage orders using POS system to ensure accuracy.
- Trained new staff on menu items, service standards, and safety protocols.
- Coordinated with kitchen staff to streamline meal preparation and delivery.
- stayed informed about daily specials, new menu items, promotions
- followed health and safety guidlines whencpreparing and serving food products
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Bartender
3 Years 2 Months- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Managed inventory levels, ordering supplies as needed to minimize waste and maintain stock availability.
- Collaborated with kitchen staff to create drink pairings that complemented menu offerings, enhancing dining experience.
- Resolved customer complaints promptly, ensuring positive interactions and maintaining high service standards in fast-paced environment.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Food Runner
2 Years 11 Months- Delivered food promptly to tables, ensuring exceptional customer service and satisfaction.
- Collaborated with kitchen staff to maintain efficient food flow and minimize wait times.
- Assisted in maintaining cleanliness and organization of dining areas during peak hours.
- Coordinated with servers to ensure accurate order fulfillment and timely service delivery.
- Monitored inventory levels of supplies, reporting shortages to management for timely restocking.
- Maintained knowledge of menu items to accurately answer customer inquiries regarding dishes.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
Server
5 Years 9 Months- Delivered exceptional customer service in fast-paced dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to maintain quality control of food and beverage items.
- Trained new servers on menu offerings, table settings, and service protocols.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
No Degree - Nursing
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Professional appearance
Hospitality service expertise
Customer service
High volume dining
Service prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bartender
Gargiulo's Restaurant
06.2021 - 08.2024Read More
Server/Head Bartender
KPOT Korean BBQ & Hot Pot
01.2021 - 04.2025Read More
Food Runner
Nicks Lobster House
05.2017 - 04.2020Read More
Server
Perry's Restaurants
02.2012 - 11.2017Read More
CUNY Kingsborough Community College
No Degree from Nursing
Read More
Abraham Lincoln High School
High School Diploma
Read More