Anthony Gorby
Saint Marys ,GA
Summary
Dynamic Assistant Manager with a proven track record at McDonald's, excelling in customer service and team leadership. Skilled in problem-solving and time management, I enhanced guest satisfaction ratings through effective communication and staff training. Committed to optimizing operations and fostering a motivated team environment.
Overview
3
3
years of professional experience
Work History
Assistant Manager
Mcdonald’s
Greenville, SC
09.2024 - 05.2025
- Assisted in training new staff on operational procedures and customer service standards.
- Facilitated effective communication between team members to enhance restaurant operations.
- Coordinated daily shift schedules to optimize workforce efficiency and coverage.
- Resolved customer complaints promptly, enhancing overall guest satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Front of House Employee
Chick-fil-A
Tampa, FL
01.2022 - 06.2022
- Provided exceptional customer service and ensured positive guest experiences.
- Assisted in training new team members on operational procedures and service standards.
- Maintained cleanliness and organization of dining area to enhance customer satisfaction.
- Processed customer orders accurately using point-of-sale system efficiently.
Education
High School Diploma -
TR Robison High School
Tampa, FL05.2024
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Time management
Timeline
Assistant Manager
Mcdonald’s
09.2024 - 05.2025
Front of House Employee
Chick-fil-A
01.2022 - 06.2022
High School Diploma -
TR Robison High School