Anthony Grill
Nampa,ID
Summary
Dynamic Service Manager with a proven track record at Commercial Tire, excelling in customer service management and team leadership. Enhanced revenue through upselling and built strong client relationships, ensuring satisfaction. Skilled in problem-solving and service scheduling, I foster a positive work environment while driving operational efficiency and team development.
Overview
12
12
years of professional experience
Work History
Service Manager
Commercial Tire
Meridian, ID
02.2016 - Current
- Supervised daily operations to ensure timely service delivery and customer satisfaction.
- Trained and mentored team members on best practices for tire maintenance and repair.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Conducted regular safety audits to maintain compliance with industry standards and regulations.
- Coordinated scheduling of services to maximize resource allocation and minimize downtime.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
Stock Picker
SYSCO Food Services
Boise, ID
03.2017 - 10.2018
Customer Service Cashier
RC Willey
Meridian, ID
02.2014 - 2016
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers in product selection and resolved inquiries to enhance shopping experience.
- Managed cash register operations, balancing drawers at shift end to ensure accuracy.
- Trained new staff on customer service protocols and register operations to maintain quality standards.
- Collaborated with team members to streamline checkout procedures, reducing wait times for customers.
- Maintained a clean and organized workspace, promoting a welcoming environment for shoppers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
High School Diploma -
Columbia High
Nampa, IDSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Critical thinking
- Reliable and responsible
- Customer service management
- Employee training and development
- Time management
- Goal oriented
- Trustworthy and honest
- Employee relations
- Service scheduling
- Goal setting
- Relationship building
Timeline
Stock Picker
SYSCO Food Services
03.2017 - 10.2018
Service Manager
Commercial Tire
02.2016 - Current
Customer Service Cashier
RC Willey
02.2014 - 2016
High School Diploma -
Columbia High