Anthony Harris

i was in charge of doing oil changes, tires, doing system updates, checking in the new cars PDI, also was transitions into a C tech taking on more task like changing valve covers tire rodes coolant flushes, and control arms, and also doing basic tune ups such as spark plugs fuel ingestion cleaning i also was doing brakes and wheel alignments.

• Consistently exceeded productivity goals while maintaining strict adherence to quality standards in service delivery.
• Delivered top-notch customer experiences by going above-and-beyond in addressing their specific concerns.
• Ensured accurate documentation of all services performed, maintaining comprehensive records for future reference.
• Collaborated with team members to complete complex repairs, achieving high-quality results.
• Conducted thorough multi-point inspections on vehicles, identifying necessary repairs or maintenance.
• Increased repeat business by establishing positive relationships with customers through exceptional service quality.
• Diagnosed and resolved technical issues with accuracy, ensuring optimal vehicle performance.
• Attended factory-sponsored training classes to enhance knowledge and skills.
• Maintained a clean and organized work environment, adhering to safety standards and protocols.
• Maximized workflow efficiency by coordinating closely with parts department during repair process.
• Communicated effectively with customers, addressing concerns and providing detailed explanations of services performed.

i worked at Pep Boys doing oil changes tires also doing brake repairs along with wheel alignments and balancing and mounting tires and replacing light and soft wear updates

• Enhanced customer satisfaction by providing efficient and accurate oil changes and routine vehicle maintenance.
• Troubleshot complex mechanical issues using advanced diagnostic tools, efficiently pinpointing problems and implementing solutions quickly.
• Delivered comprehensive vehicle inspections, identifying any necessary repairs or preventative maintenance needed for optimal performance.

i worked here when i was in trade school universal technical instate they got me into my first shop doing oil changes learning how to do tires and mounting and balancing them also doing brakes and wheel alignments and learning how to do valve covers and spark plugs and diagnosing miss fires

• Kept shop areas neat, clean, and free of safety hazards.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Checked fluids, tires, brakes, and other systems as part of [Number]-point inspection.
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Greeted customers and answered questions about oil changes and other services.
• Dismounted and mounted tires to perform air checks, rotations, and rebalances.
• Increased overall shop productivity by maintaining a clean and organized work environment.

i worked doing online deliver order for company's pricking the orders packaging it and getting it ready to be picked up and also helping load if need

• Ensured customer satisfaction with prompt and accurate deliveries, maintaining a professional demeanor.