Summary
Overview
Work History
Skills
Timeline
Generic

ANTHONY HARTWELL

Mission Viejo,CA

Summary

Highly driven general manager who successfully implements strategic approaches to drive profitability and sales. Known for improving operational efficiencies, driving revenue growth, and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.

Overview

28
28
years of professional experience

Work History

General Manager

MARRIOTT INTERNATIONAL
Newport Beach
10.2023 - Current
  • Manage $24.3 million in Top Line Revenue for the full year 2024.
  • 48.7% GOP
  • EBITDA 36.2%
  • Achieved 100.5% HPKM
  • Implemented a Safety Program- Decrease W.C. by $280K compared to the previous year, 2023. Days without incident achieve 200 consecutive days.
  • CAPEX Parking Equipment Project investment of $80k. Full year parking revenue Y.O.Y increase of $ 110 K. Ownership R.O.I. completed in the first year.
  • Increase Business Transient Room Segment by 1,490 rooms @ ADR increase of $8.19.
  • Implemented a Sales and Marketing strategy to expand into the leisure market. Newport Beach Bayview ranks 1 of 7 hotels in Comp Set.
  • Associate Opinion Survey – Total Hotel Score “Fully Engagement” 97% “Best in Class” Western Region Hotel #1 of 339 Full-Service Marriott Branded Hotels.
  • Associate Opinion Survey- Total Hotel Score “General Manager Leadership” 100% “Best in Class” Western Region Hotel #1 of 339 Full-Service Marriott Branded Hotels.

DIRECTOR OF HOTEL OPERATIONS

THE WESTIN SOUTH COAST PLAZA
10.2020 - 09.2023
  • Achieved “Best in Class” Leadership Excellence Score of 92% on Engagement Survey, and 91% on Associate Engagement, a ten-point increase over 2019.
  • Collaborated with food and beverage leaders on the Zest Pool Bar & Grille launch, which generated $100K of unbudgeted revenue over six weekends.
  • Led team in creation of our “Move Well Suite”, our on-brand fitness suite, which was launched in February 2022.

RESIDENT MANAGER

MARRIOTT NEWPORT BEACH HOTEL & SPA
Newport Beach
10.2018 - 10.2020
  • Intent to Recommend increased year-over-year by three points, and Staff Service increased by six points.
  • Improved Engagement Survey Leadership Excellence from 79% to 85%.
  • Successfully positioned the hotel for COVID-19 protocols as the Commitment to Clean Champion.

DIRECTOR OF FOOD & BEVERAGE

IRVINE MARRIOTT
Irvine
11.2015 - 10.2018
  • Implemented repositioning of Catering strategy, resulting in increased sales by $3.5 million.
  • Developed Cannery Row event space with total sales of $880k in 2015.
  • Achieved “Best Year F&B Sales” for the hotel, with $14 million in total sales.
  • Partnered with Ellis Adams group to develop YNK, a pop-up bar in the hotel.
  • YNK was recognized by the Los Angeles Times as the “Best Bar in Orange County.”
  • Ranked in the top 10% Guest Satisfaction scores for 364 Marriott-branded hotels in “Quality of Food” and “Restaurant Service from 2016 to 2019.

INTERIM GENERAL MANAGER

MARINA DEL REY MARRIOTT
Marina del Rey
08.2018 - 09.2018
  • Partnered with the Director of Finance & Accounting in preparation for the 2019 budget plan, and presentation to Host Asset Manager and Marriott Regional Team.
  • Increased Intent to Recommend score by ten points, Staff Service by seven points, and Hotel Cleanliness by five points.
  • Completed the renovation and rebranding of the Associate Cafeteria and Lounge.

HOTEL MANAGER / DIRECTOR OF OPERATIONS

THE RITZ-CARLTON MARINA DEL REY
Marina del Rey
02.2013 - 11.2015
  • Represented the hotel at quarterly Marina del Rey Tourism meetings to develop relationships with key accounts in the local community.
  • Developed and implemented staff training for Concierge Lounge and Guest Relations.
  • Provided the hotel owners with regular reports on the hotel’s operating objectives and fiscal performance at quarterly ownership meetings.
  • Created new restaurant concept “Cast & Plow” $1.5 million Restaurant Repositioning. Cast & Plow was recognized as Best in Class for The Ritz-Carlton Brand and duplicated in several other hotels.
  • Maintained Five Star AAA rating for 2013 and 2014.

DIRECTOR OF HOTEL OPERATIONS

MARRIOTT NEWPORT BEACH BAYVIEW
Newport Beach
02.2012 - 02.2013
  • Managed leaders and contributors in Housekeeping, Restaurant, Front Office, Sales, and Events departments.
  • Achieved recognition as Hotel of the Year for outstanding financial results from Host hotel ownership.
  • Conducted quarterly STAR reports for ownership to evaluate market performance.
  • Delivered regular operational and fiscal performance reports to hotel owners.

Executive Chef, C.E.C.

IRVINE MARRIOTT
Irvine
05.1997 - 02.2003
  • Controlled labor costs by optimizing staff scheduling techniques to enhance efficiency.
  • Developed and executed menus for multiple restaurants, catering events, and private parties.
  • Directed kitchen staff in food preparation and presentation, achieving high-quality standards.

Skills

  • Financial management and budgeting
  • Revenue optimization and sales strategy
  • Profit and loss management
  • Team leadership

Timeline

General Manager

MARRIOTT INTERNATIONAL
10.2023 - Current

DIRECTOR OF HOTEL OPERATIONS

THE WESTIN SOUTH COAST PLAZA
10.2020 - 09.2023

RESIDENT MANAGER

MARRIOTT NEWPORT BEACH HOTEL & SPA
10.2018 - 10.2020

INTERIM GENERAL MANAGER

MARINA DEL REY MARRIOTT
08.2018 - 09.2018

DIRECTOR OF FOOD & BEVERAGE

IRVINE MARRIOTT
11.2015 - 10.2018

HOTEL MANAGER / DIRECTOR OF OPERATIONS

THE RITZ-CARLTON MARINA DEL REY
02.2013 - 11.2015

DIRECTOR OF HOTEL OPERATIONS

MARRIOTT NEWPORT BEACH BAYVIEW
02.2012 - 02.2013

Executive Chef, C.E.C.

IRVINE MARRIOTT
05.1997 - 02.2003

Similar Profiles

CREATE PROFILE
ANTHONY HARTWELL