Anthony Hayes
Hospitality Team Member
Nashville,TN
Summary
I have been highly involved within the Nashville hospitality and entertainment industry for the past 7 years. Through this I have learned to give exceptional customer service to everyone that I interact with, regardless of background, while also utilizing my knowledge of the area to provide suggestions and information so that their entire stay in our city is filled with excitement.
My focus is on my Team and I have been very successful in building an environment where everyone is availabile to help one another while achieving the goal of customer and employee satisfaction.
I have worked closely with ownership and multiple vendors to maintain a consistent food and drink menu with seasonal changes, while also promoting various liquor brands. My main goal has always been to source the best ingredients at the lowest prices to keep the business profitable.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Wild Ride LLC
Nashville, TN
05.2017 - 05.2022
- Helped create one of the premiere brunch experiences in Nashville through re-organization and moving into a new venue, working with local tourism agencies and reservation systems to maximize guest attendance, while being involved in the production of the show to create the best experience for guests.
- Completed regular inventory counts for orders to verify stock levels, address discrepancies and forecast future needs. Worked with multiple vendors to insure costs were kept low and to guarantee all products were available to customers despite supply chain issues.
- Worked with ownership and Management to create food and drink menus reflecting availability of products while also anticipating trends to better serve our customers
- Set and enforced policies focused on increasing team productivity, morale, and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Established a simplified POS system to increase efficiency for servers which helped increase sales and simplified customers payment processes.
- Received training and worked in multiple job roles to fill the many needs of the businessess. All titles listed below were part of my duties.
- Bartender
- Head Server
- Cocktail Server
- Catering/Event Coordinator
- Showrunner/DJ
- Concierge
- Barback
- Line Cook
- Reservation Coordinator
- VIP Liaison
Valet Attendant
LAZ Parking @ The Westin
Nashville, TN
04.2017 - 12.2017
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted guests with loading and unloading luggage and delivered instructions to front desk for check-in.
- Surveilled parking areas to watch for vandals and other issues likely to cause damage to or theft of vehicles.
- Offered discrete and professional customer service to all VIP and Celebrity clients.
Bartender
El Bracero
Clarksville, TN
02.2016 - 05.2017
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Operated efficiently in high-volume setting to prepare and serve what was required.
Education
BBA - Criminal Justice
MTSU
Murfreesboro, TN05.2023
Skills
- Sales Monitoring
- Project Proposals
- Directing Team Members
- Product and Service Knowledge
- Statistical Data Gathering
- Stage Shows
- Scheduling and Coordinating
- Managing Multiple Priorities
- Resident Satisfaction
- Vendor Negotiations
- High-Volume Dining
- Negotiation and Conflict Resolution
Timeline
Assistant Manager
Wild Ride LLC
05.2017 - 05.2022
Valet Attendant
LAZ Parking @ The Westin
04.2017 - 12.2017
Bartender
El Bracero
02.2016 - 05.2017
BBA - Criminal Justice
MTSU
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