Anthony Heilfurth
Sebastian,FL
Summary
Dynamic hospitality professional with a proven track record at Olive Garden, excelling in customer service and team collaboration. Recognized for enhancing guest satisfaction through effective communication and multitasking during peak hours. Detail-oriented and committed to maintaining a professional appearance while ensuring smooth front-of-house operations.
Overview
4
4
years of professional experience
Work History
Host
Olive Garden
07.2021 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Front Desk Clerk
Strike Zone Entertainment
04.2021 - 07.2021
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Processed payments accurately while maintaining accountability for cash drawer balances at the beginning and end of shifts.
Education
Bachelor Of Arts - Homeland Security
Keiser University
Fort Lauderdale, FLSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Detail-oriented
- Exceptional communication
- Professional appearance
- Staff coordination
- Customer engagement
- Task prioritization
- Front of house organization
- Hospitality and accommodation
Timeline
Host
Olive Garden
07.2021 - Current
Front Desk Clerk
Strike Zone Entertainment
04.2021 - 07.2021
Bachelor Of Arts - Homeland Security
Keiser University
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