Anthony Henry
Lawrenceville,GA
Summary
Knowledgeable Assistant Golf Professional with 20+ years of experience in professional golf world. Successful in digital and traditional marketing with extensive understanding of instruction and equipment maintenance. Adept at event planning and inventory management.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Golf Professional
Crescent Hotels & Resorts
08.2022 - Current
- Provided customer service training to fellow employees, which led to 99% increase in satisfaction ratings from guests
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Researched latest industry trends and developments to keep abreast of best practices.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Assisted manager with making purchases for club pro shop.
- Oversaw the set-up and coordination of Golf Tournaments
- Assisted Director of Golf with management of Golf Course Staff as well as Outside Services
Assistant Golf Professional
Atlanta Evergreen Marriott Resort
10.2021 - 07.2022
- Provided customer service training to fellow employees, which led to a dramatic increase in satisfaction ratings from club members.
- Educated customers on products and equipment, which provided information needed to make appropriate purchases.
- Developed and delivered effective and engaging coaching sessions to improve performance.
- Facilitated group coaching sessions and provided individual coaching support.
- Researched latest industry trends and developments to keep abreast of best practices.
- Assisted Director of Golf with oversight of retail operations
- Supervised Golf Shop Staff as well as Outside Services
- Coordination of Member and Guest Golf Tournaments
- Assisted manager with making purchases for club pro shop.
Education
No Degree - Psychology
University of Souther California
Los Angeles, CAHigh School Diploma -
Robert Louis Stevenson High School
Pebble Beach, CASkills
- Stock Control
- Customer Accounts Management
- Status Updates
- Customer Service and Assistance
- Tournament Facilitation
- Credit Card Transaction Processing
- Customer Engagement Strategies
- Guest Relations
- Maintaining Clean Work Areas
Certification
- Ordained Elder, Church of God in Christ - 1995-Present
Timeline
Assistant Golf Professional
Crescent Hotels & Resorts
08.2022 - Current
Assistant Golf Professional
Atlanta Evergreen Marriott Resort
10.2021 - 07.2022
No Degree - Psychology
University of Souther California
High School Diploma -
Robert Louis Stevenson High School