Anthony Hollins
Cleveland
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Store Manager
Lids Locker Room
Beachwood
06.2021 - 11.2025
- Managed daily store operations and staff scheduling for optimal performance.
- Trained and mentored team members on customer service best practices.
- Oversaw inventory management, ensuring stock levels met customer demand.
Service Advisor
CRASH CHAMPIONS
Chagrin Falls
05.2020 - 06.2024
- Assisted customers with service inquiries and provided accurate information.
- Coordinated service appointments and maintained efficient scheduling for clients.
- Communicated effectively with technicians regarding service requirements and updates.
Porter
Ford Dealership
Maple Heights
11.2017 - 01.2020
- Facilitated guest luggage handling and transportation arrangements efficiently.
- Maintained cleanliness and organization of lobby and common areas daily.
- Provided exceptional customer service by addressing guest inquiries promptly.
- Operated shuttle services to transport guests to local destinations smoothly.
Education
Cleveland Heights High School
Cleveland Heights, OHCollision - Collision/Auto
Matrix
Chagrin Falls, OH 01.2017 - 10.2018
Skills
- Daily operations management
- Inventory management
- Staff scheduling
- Customer service training
- Great Customer Service
- Time management
- Leadership development
- Problem solving
- Team collaboration
Timeline
Store Manager
Lids Locker Room
06.2021 - 11.2025
Service Advisor
CRASH CHAMPIONS
05.2020 - 06.2024
Porter
Ford Dealership
11.2017 - 01.2020
Collision - Collision/Auto
Matrix
01.2017 - 10.2018
Cleveland Heights High School