Kathlen Mora
Summary
Customer-oriented store manager offering several years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Overview
2
2
years of professional experience
2015
2015
years of post-secondary education
Work History
Store Manager
Miniso
San Antonio
06.2024 - Current
- Oversaw daily store operations, ensuring efficient inventory management that improved product availability and customer satisfaction.
- Trained and developed team members in customer service best practices, enhancing overall store performance and employee engagement.
- Implemented visual merchandising standards that increased product visibility and contributed to a boost in sales revenue.
- Monitored sales performance and analyzed trends, adjusting strategies to meet targets and improve store outcomes.
- Managed cash handling procedures and reconciled daily transactions, ensuring accuracy and compliance with financial protocols.
- Collaborated with vendors to maintain optimal stock levels, reducing excess inventory and improving inventory turnover.
- Assisted in planning promotional events, which effectively attracted new customers and increased store foot traffic.
- Ensured adherence to safety and cleanliness standards, fostering a welcoming shopping environment and enhancing customer experiences.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
Education
San Antonio Technology Academy
San Antonio , Texas Skills
- Inventory management
- Sales performance analysis
- Visual merchandising
- Customer service training
- Cash handling procedures
- Vendor collaboration
- Safety compliance
- Staff recruitment
- Employee supervision
- Daily operations management
- Loss prevention strategies
- Weekly scheduling
- Financial reporting
- Stock level monitoring
- Transaction reconciliation
- Store signage maintenance
- Customer complaint resolution
- Performance trend analysis
- Team engagement strategies
- Inventory turnover optimization
Languages
English
Professional
Timeline
Store Manager
Miniso
06.2024 - Current
San Antonio Technology Academy