Anthony House
Wilsonville
Summary
Dynamic retail professional with extensive experience at Lowe's Home Improvement, excelling in team leadership and customer service. Proven track record in enhancing store performance through effective merchandising strategies and staff training. Skilled in operations management and conflict resolution, driving sales and fostering customer loyalty.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Lowe's Home Improvement
Tigard, OR
02.2011 - 02.2026
- Oversaw daily operations to ensure optimal store performance and enhance customer satisfaction.
- Spearheaded collaboration with team to implement merchandising strategies that elevated product visibility and drove sales.
- Facilitated training and mentorship for new staff on operational procedures and customer service standards.
- Oversaw inventory management processes to ensure accurate stock levels and reduce discrepancies.
Department Supervisor
Lowes Home Improvment
Vancouver Wa
04.2006 - 12.2010
- Supervised daily operations, ensuring compliance with safety protocols and company policies.
- Trained and mentored staff on product knowledge and customer service best practices.
- Coordinated inventory management processes, optimizing stock levels and minimizing discrepancies.
- Implemented efficient workflow strategies to enhance department productivity and effectiveness.
- Resolved customer inquiries and issues, fostering positive relationships and loyalty.
- Analyzed sales data to identify trends, informing strategic merchandising decisions.
- Collaborated with cross-functional teams to execute promotional initiatives successfully.
Operation Specialist
US Navy
Norfolk, VA
10.1998 - 10.2002
- Stocked shelves efficiently to ensure product availability and accessibility for customers.
- Organized merchandise displays to enhance visual appeal and optimize space utilization.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain cleanliness and safety standards throughout the store.
- Processed incoming shipments, verifying contents against packing lists for accuracy.
- Supported customer inquiries by providing product information and assisting with locating items.
- Implemented improvements in stocking procedures, reducing time spent on restocking tasks.
- Trained new staff on stocking protocols and operational best practices for seamless onboarding.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Stocker
Toys"R"Us
Spokane, WA
01.2004 - 02.2006
- Stocked shelves efficiently, ensuring products were organized and accessible for customers.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Operated material-handling equipment safely to restock merchandise throughout the store.
- Adapted quickly to changing priorities during peak shopping hours, maintaining customer satisfaction.
- Provided assistance to new team members, sharing best practices for stocking procedures and safety protocols.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
Stocker
Babies R Us
Westbury NY
11.2002 - 01.2004
- Stocked shelves efficiently to ensure product availability and accessibility for customers.
- Organized merchandise displays to enhance visual appeal and optimize space utilization.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment.
- Collaborated with team members to maintain cleanliness and safety standards throughout the store.
- Processed incoming shipments, verifying contents against packing lists for accuracy.
- Supported customer inquiries by providing product information and assisting with locating items.
- Implemented improvements in stocking procedures, reducing time spent on restocking tasks.
- Trained new staff on stocking protocols and operational best practices for seamless onboarding.
- Maintained effective team member communication.
- Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
Education
High School Diploma -
Westbury High School
Westbury, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Team building
- Employee scheduling
- Operations management
- Customer rapport
- Recruiting and interviewing
Accomplishments
2x associate of the month
Great associate surveys of my management style
Timeline
Assistant Manager
Lowe's Home Improvement
02.2011 - 02.2026
Department Supervisor
Lowes Home Improvment
04.2006 - 12.2010
Stocker
Toys"R"Us
01.2004 - 02.2006
Stocker
Babies R Us
11.2002 - 01.2004
Operation Specialist
US Navy
10.1998 - 10.2002
High School Diploma -
Westbury High School