As the visionary Owner/CEO of Doctor Water Heater & A. Intile Plumbing, I spearheaded strategic initiatives that significantly enhanced operational efficiency and client satisfaction. Leveraging exceptional relationship-building and small business operations skills, I expanded market presence and achieved notable financial growth, all while fostering a culture of collaboration and high performance among my team.
Overview
39
39
years of professional experience
Work History
Owner/CEO
Doctor Water Heater & A. Intile Plumbing
01.1986 - Current
Manage day-to-day business operations.
Develope and maintain strong relationships with clients, resulting in repeat business and referrals.
Interact well with customers to build connections and nurture relationships.
Train and motivate employees to perform daily business functions.
Enhance operational efficiency and productivity by managing budgets, accounts, and costs.
Implement marketing strategies to increase brand awareness and attract new customers.
Manage financial aspects of the business, including budgeting, and financial reporting,
Successfully navigate challenging economic conditions by making informed decisions that protect the business's financial stability.
Handle problematic customers and clients to assist employees and maintain excellent customer service.
Negotiate price and service with customers and vendors to decrease expenses and increase profit.
Consult with customers to assess needs and propose optimal solutions.
Manage purchasing, sales, marketing and customer account operations efficiently.
Negotiate contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Identify customer needs and negotiate and close profitable projects with high success rate.