ANTHONY JACKSON

• Delivered personalized solutions to customers by providing in-depth product knowledge and exceptional customer service in a fast-paced retail environment.

• Collaborated with team members to achieve store-wide goals, ensuring a seamless customer experience while maintaining Apple’s high standards of service and professionalism.

• Maintained a positive attitude and friendly demeanor with every customer interaction, contributing to a welcoming atmosphere within the Apple store.

• Maintained up-to-date knowledge of new Apple products, services, and operating systems, allowing for accurate and informed customer assistance.

• Ensured the store’s visual merchandising was aligned with Apple’s branding and standards, enhancing the overall customer experience.

• Led a team of technicians to enhance customer satisfaction by diagnosing and repairing technical issues efficiently
• Streamlined repair processes, increasing productivity and reducing turnaround time
• Provided regular training and mentorship to junior technicians, resulting in improved team performance
• Optimized inventory management and established strong supplier relationships for cost savings and faster delivery
• Implemented quality assurance checks, contributing to a reduction in repeat repairs.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.

• Managed relationships with 12 Apple Authorized Reseller locations, driving revenue growth and market share through direct sales and customer engagement
• Supported partner selling activities and provided training solutions to drive business growth
• Collaborated with leadership to align visits with business priorities and ensure consistent messaging.

• Directed daily operations of multiple retail stores, achieving sales targets and ensuring exceptional customer service
• Provided coaching and training to sales teams to improve performance and meet operational goals
• Implemented effective inventory management and security procedures, reducing shrinkage by 20%
• Generated sales reports and collaborated with senior management on strategic decision-making.

• Implemented sales strategies to increase revenue and improve customer satisfaction
• Managed inventory levels and streamlined store operations to enhance efficiency
• Trained new employees on sales techniques and customer service best practices
• Resolved customer issues promptly, maintaining positive relationships and ensuring repeat business.

• Led marketing campaigns and programs, driving lead generation and brand awareness
• Supervised a team of employees and managed customer service operations
• Implemented successful marketing strategies resulting in significant revenue growth.