Anthony Jamieson
QuikTrip
Marietta Ga,GA
2
years of professional experience
Experienced Assistant Manager with strong skills in decision-making and team motivation. Demonstrated ability to foster positive relationships and drive improvements in customer service, aiming to support organizational goals through effective staff management.
Work History
Assistant Manager
2 Years 5 Months- Assisted in managing daily operations and ensuring efficient workflow across store departments.
- Trained new team members on customer service protocols and operational procedures.
- Monitored inventory levels, facilitating timely restocking to maintain product availability.
- Ensured compliance with health and safety regulations during food preparation and service processes.
- Implemented process improvements that enhanced customer satisfaction and reduced service wait times.
- Coordinated scheduling for staff to optimize productivity during peak hours.
- Resolved customer complaints effectively, fostering positive relationships and loyalty.
- Collaborated with management to develop promotional strategies, increasing store visibility and sales opportunities.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Problem-solving
Customer relations
Team motivation
Staff training and development
Task delegation
Staff supervision
Goal setting
Staff management
Timeline
Assistant Manager
QuikTrip
01.2024 - CurrentRead More
Lassiter High School
High School Diploma
Read More