Anthony Jaramillo
Customer Service
Huntington Beach,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Flawless Vapes And Supplies
Fountain Valley, CA
04.2013 - 11.2022
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
No Degree - Business
University of Phoenix
Costa Mesa 05.2001 -
High School Diploma -
Lake High School
Garden Grove 05.2001 -
Skills
Business management and development
Business growth and retention
Financial Management
Complaint resolution
Account management
Written and oral communication
Report preparation
Creative problem solving
Staff education and training
Timeline
Small Business Owner
Flawless Vapes And Supplies
04.2013 - 11.2022
No Degree - Business
University of Phoenix
05.2001 -
High School Diploma -
Lake High School
05.2001 -