Anthony Jerry
Columbia,SC
Summary
Dynamic leader with a proven track record at AT&T, adept in driving sales growth and enhancing customer satisfaction. Excelled in retail operations , call center operations and decision-making, leveraging strong multi-tasking and effective communication skills. Achieved notable revenue growth by fostering a culture of continuous improvement and team development. Recognized for dependable and results-oriented approach, consistently exceeding sales goals.
Overview
5
5
years of professional experience
Work History
Retail Store Manager Battleship
AT&T Store
01.2023 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Optimized store displays and appearance via strategic merchandising.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Retail Store Manager Regular Store
AT&T Store
07.2022 - 01.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Retail Sales Support Manager
AT&T Mobility
08.2021 - 07.2022
- Coached agents to enhance customer satisfaction through timely resolution of issues and proactive communication with clients.
- Communicated progress of monthly and quarterly initiatives to internal and external customer service team
- Successfully managed high-stress situations, such as product shortages or major customer complaints, by coordinating resources and collaborating effectively with various teams to resolve issues promptly.
Telesales Manager
AT&T Mobility
03.2020 - 07.2022
- Strengthened team performance by conducting regular coaching sessions, focusing on sales techniques and product knowledge.
- Developed comprehensive training programs for new hires, ensuring a seamless integration into the sales team.
- Fostered a culture of continuous improvement within the telesales department, encouraging staff members to pursue professional development opportunities.
- Optimized resource allocation by monitoring performance data and reallocating resources as needed to maximize results.
- Achieved revenue growth with the development of innovative sales campaigns tailored to target markets.
- Monitored team performance metrics, identifying areas for improvement and implementing corrective actions.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Implemented systems and procedures to increase sales.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Education
Master of Arts - Public Administration
Strayer University
Columbia, SC05-2017
Master of Science - Economics
South Carolina State University
Orangeburg, SC06-2014
Skills
- Customer service
- Strong multi-tasking
- Retail operations
- Decision-making skill
- Dependable and reliable
Highly motivated and results-oriented
Effective communication skills including the ability to convey key concepts relating to products/services in a clear and concise manner
High level analytical and problem solving skills
Accomplishments
- 2022 Summit Winner
- 2023 MDP Graduate
- Top 30 Nationally in overall sales attainment in retail
- Number One the market consecutive times of the Director of Sales Southeast States
- Number Overall attainment team for retail support consecutive months
- Managed a store that exceeded company expectations in every category during the quarter.
• Tuggle Nation All- Star as a Soles Representative, MVP winner
Timeline
Retail Store Manager Battleship
AT&T Store
01.2023 - Current
Retail Store Manager Regular Store
AT&T Store
07.2022 - 01.2023
Retail Sales Support Manager
AT&T Mobility
08.2021 - 07.2022
Telesales Manager
AT&T Mobility
03.2020 - 07.2022
Master of Arts - Public Administration
Strayer University
Master of Science - Economics
South Carolina State University
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