ANTHONY JOHNSON
GREENSBORO,NC
Summary
Talented Operations Manager dedicated to continuous improvement to keep everything running smoothly. Highly analytical and organized in addressing routine needs and managing unique circumstances.
Overview
12
12
years of professional experience
Work History
Loan Consultant
Regional Finance
03.2023 - 04.2024
- Increased client retention rates by offering exceptional service and fostering strong relationships.
- Assisted clients in securing loans by providing personalized guidance and identifying suitable products.
- Exceeded sales goals through proactive networking and lead generation initiatives.
- Interviewed prospective customers to discuss financial goals and means surrounding personal loans.
Assistant Manager of Operations
Rent-A-Center
03.2020 - 02.2023
- Helped meet budgeted revenues, expenses and net operation income with skilled team and resource management.
Assistant Manager of Sales
Aarons Sales and Leasing
01.2012 - 03.2020
- Provided coaching to develop strengths of sales associates and peer-to-peer interactions
- Coordinated and resolved customer-related problems for client base
- Coordinated merchandise placement, signing and inventory control to improve sales
- Assisted sales associates in customer negotiations and closing agreements for complex sales
- Assisted store sales manager with delegating tasks and activities to sales associates.
Assistant Manager - Collections
Aarons Sales and Leasing
01.2012 - 03.2020
- Communicated policies to customers via well-written letters or orally in escalated telephone calls
- Tracked and evaluated collections productivity daily to adapt strategies and maintain targets
- Worked with management team to identify problems and improve customer service levels.
Education
Bachelor of Science - Business Management
University North Carolina Greensboro
GREENSBORO, NCSkills
- New employee hiring
- Manage operations
- Cross-functional team management
- Time management
- Performance evaluations
- Training and development
- Inventory control
- Sales oversight
Timeline
Loan Consultant
Regional Finance
03.2023 - 04.2024
Assistant Manager of Operations
Rent-A-Center
03.2020 - 02.2023
Assistant Manager of Sales
Aarons Sales and Leasing
01.2012 - 03.2020
Assistant Manager - Collections
Aarons Sales and Leasing
01.2012 - 03.2020
Bachelor of Science - Business Management
University North Carolina Greensboro
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