ANTHONY JUSTICE WILLIAMS
Summary
Competent Help Desk Analyst with expertise in prioritizing multiple tasks while providing quality technical assistance. Well-rounded system administrator with an interest in consistently learning new skills. Willing to travel to resolve technical support issues off-site.
Overview
5
5
years of professional experience
Work History
Youth Administrator
Friendship Community Church
2022.12 - Current
- Recruit and train 3-5 volunteers monthly for ages 12 – 18
- Develop monthly programming and engagement for middle school, high school and college students
- Evaluated effectiveness of youth ministry programs, implementing improvements based on feedback from participants and parents.
- Increased youth group attendance by creating dynamic worship services tailored to engage a younger audience.
- Maintained safe and nurturing environment for all youth activities, ensuring adherence to child protection policies.
- Supervise and coach volunteers and ministry leaders on a monthly basis to build rapport
- Curate, write and customize Biblical youth curriculum monthly
- Teach Biblical Lessons to various age groups
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Raised congregational awareness of needs and contributions of youth to church life and operations.
- Oversaw youth ministry budget and tracked all expenses.
- Collaborated with church leadership to develop strategies for growing the congregation's youth ministry program.
HelpDesk Analyst I
Cox Enterprises
2023.06 - 2024.08
- Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow and responded to technical support needs.
- Provided basic end-user troubleshooting and desktop support.
- Provided exceptional remote support via phone, email, or chat, ensuring timely resolutions for over 100 geographically diverse users daily.
- Logged support tickets and closed when issues were resolved.
HelpDesk Analyst Intern
Cox Enterprises
2023.02 - 2023.05
Store Manager
Chick-fil-A, Incorporated
2021.09 - 2022.04
- Led In-House hospitality for customers through uniform standards, cleanliness, and accessibility
- Kept track of register and safe amounts
- Orchestrated position assignments for 100+ team members.
Unit Operator
Waffle House, Incorporated
2019.10 - 2021.08
- Coached and trained 30+ team members
- Ordered and maintained inventory
- Cooked meal items and served patrons in a timely fashion with a friendly approach.
Education
Bachelor of Arts Degree - Communications
Indiana Wesleyan University
12.2025
Professional Skills Training - Information Technology
Year Up
Atlanta, GA07.2023
Certification - Information Technology
Atlanta Metropolitan State College
Atlanta, GA12.2022
Skills
- Help Desk Software
- Proficient in Bomgar, ServiceNow, Active Directory, Okta
- Presentation Creation
- Customer Service
- MS Office
- G Suite
- Work Planning and Prioritization
- Remote Support
- Hardware support
Volunteer Experience
- Cornerstone Community Baptist Church, Atlanta, GA, Teen Mentoring Program, 03/01/21, 12/31/23, Planning Points of Power Digital Marketing & Recruiting
- The Garden 7 Bridges Ministries, Smyrna, GA, Homeless Outreach, 03/01/10, 03/31/12
Timeline
HelpDesk Analyst I
Cox Enterprises
2023.06 - 2024.08
HelpDesk Analyst Intern
Cox Enterprises
2023.02 - 2023.05
Youth Administrator
Friendship Community Church
2022.12 - Current
Store Manager
Chick-fil-A, Incorporated
2021.09 - 2022.04
Unit Operator
Waffle House, Incorporated
2019.10 - 2021.08
Bachelor of Arts Degree - Communications
Indiana Wesleyan University
Professional Skills Training - Information Technology
Year Up
Certification - Information Technology
Atlanta Metropolitan State College
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