Anthony Kay
Snyder,TX
Summary
Results-driven sales and customer service professional with a record of exceeding sales targets and nurturing customer relationships in challenging situations. Skilled at explaining complex information clearly, providing tailored guidance, and maintaining high standards of service. Proven ability to manage sensitive financial information while building trust with clients.
Overview
39
39
years of professional experience
Work History
Debt Specialist
National Debt Relief
02.2025 - 05.2026
- Regularly hit $1 million monthly enrollment bonus
- Worked directly with customers to understand their individual financial circumstances and concerns.
- Explained complex financial information and available options clearly and professionally.
- Built trust with customers dealing with sensitive and stressful financial situations.
- Maintained confidentiality while handling sensitive personal and financial information.
- Provided personalized guidance based on each customer's circumstances and needs.
- Maintained detailed and accurate customer information while managing multiple cases.
Warranty Specialist
Morley Inc
10.2023 - 01.2025
- Processed over 200 claims monthly
- Provided clear communication between the warranty department and other internal teams
- Audited completed repair orders for compliance with company standards, ensuring accuracy in billing and reporting practices
Sales & Customer Service
Wyndham Vacation Ownership
03.2022 - 01.2023
- Enrolled over 30 customers monthly
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Exceeded sales targets consistently with strategic planning and focused execution of marketing initiatives.
Sales & Customer Service
West Texas Nissan
08.2019 - 01.2022
- Sold 20+ cars monthly
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Liaised with sales and customer service teams to resolve billing issues promptly, ensuring prompt payment and maintaining positive client relationships.
Retail Sales Consultant & Assistant Store Manager
AT&T Mobility
08.2012 - 08.2019
- Delivered exceptional customer service through active listening and personalized recommendations.
- Assisted customers in understanding product features, plans, and promotions to enhance their shopping experience.
- Trained new staff on sales techniques, product knowledge, and company policies for improved performance.
- Mentored junior consultants, fostering a collaborative environment while promoting skill development and career growth.
- Resolved customer complaints promptly, maintaining a positive brand image.
Sales Associate
Russell Cellular
03.2011 - 07.2012
- Was the top-ranked sales representative in the company.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Service Advisor & Works Controller
Polar Ford
03.1987 - 12.2010
- Assisted customers with service inquiries and vehicle maintenance needs.
- Coordinated service appointments and ensured timely follow-up communications.
- Communicated with customers upon service completion to answer final questions and determine level of customer satisfaction.
- Provided timely feedback to management on service failures and customer concerns.
Education
High School Diploma -
Beckfoot Grammar School
Bingley, West Yorkshire01-1987
Skills
- Conflict resolution
- Problem solving
- Excellent people skills
- Client retention strategies
- Exceeds sales goals
- CRM software proficiency
Accomplishments
- Twice recognized as an AT&T Summit Winner, an award presented to the top-performing representatives in the Central U.S. region.
- Three-time STAR (Stand Tall Above the Rest) recipient, recognizing outstanding performance among Texas representatives.
- Consistently ranked among the top performers in the Central U.S. region during my AT&T career.
- Recognized throughout my career for strong customer service, communication, relationship building, and performance.
Timeline
Debt Specialist
National Debt Relief
02.2025 - 05.2026
Warranty Specialist
Morley Inc
10.2023 - 01.2025
Sales & Customer Service
Wyndham Vacation Ownership
03.2022 - 01.2023
Sales & Customer Service
West Texas Nissan
08.2019 - 01.2022
Retail Sales Consultant & Assistant Store Manager
AT&T Mobility
08.2012 - 08.2019
Sales Associate
Russell Cellular
03.2011 - 07.2012
Service Advisor & Works Controller
Polar Ford
03.1987 - 12.2010
High School Diploma -
Beckfoot Grammar School