Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ANTHONY K MARFO

Washington,DC

Summary

A prospective engineer with a bachelor’s degree in telecommunication engineering who has worked hard to acquire research and problem-solving abilities. I have excellent interpersonal, organizational, communication, and leadership abilities that I have honed throughout training. I am also highly articulate, a supporter of best practices, and possess the necessary organization and problemsolving abilities. I’d like to be given the chance to work full-time for a company or organization that prioritizes customer satisfaction and customer experience, using my interpersonal talents to accomplish goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Amadia Wholesale and Retail
Accra, Ghana
10.2021 - 12.2023
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.

Warehouse Representative

Zoomlion Ghana Warehouse
Accra, Ghana
07.2019 - 08.2019
  • Conducted physical inventories to ensure accurate stock levels.
  • Maintained cleanliness in the warehouse by sweeping, mopping, organizing items on shelves and disposing of trash.
  • Assisted with loading and unloading trucks using pallet jacks or other equipment.
  • Monitored stock levels and identified shortages or overages when necessary.
  • Tracked goods from receipt through shipment to ensure timely delivery of products.

Warehouse Associate

Mega warehouse Ghana
Accra, Ghana
09.2022 - 12.2022
  • Maintain a clean environment, safe for work.
  • Receive and inspect incoming shipments.
  • Perform cycle counts and report discrepancies.
  • Collaborate with team members to meet productive goals.
  • Follow safety precautions and procedures.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.

Education

Master of Science - Big Data Analytics

Bay Atlantic University
Washington Dc , USA
08-2026

Bachelor of Science - Telecommunications Engineering

Kwame Nkrumah University of Science And Technology
Kumasi, Ashanti Region, Ghana
11-2023

West African Senior School Certificate Examination - General Science

St. Augustine’s College
Cape Coast, Central Region, Ghana
06.2019

Skills

  • Microsoft Office Suite
  • Analytical thinking
  • Research
  • Excellent written communication skills
  • Excellent verbal communication skills
  • Reading Comprehension
  • Grammar
  • Coordination
  • Travel Planning
  • Store maintenance
  • Computer Proficiency
  • Product Sales
  • Multi-Task Management
  • Hospitality and accommodation
  • Administrative Support
  • Technical Support

Certification

  • Basic Education Certificate Examination
  • Bsc Telecommunication Engineering
  • AWS Cloud Technical Essentials
  • West African Senior School Certificate Examination
  • Migrating to the AWS Cloud

Languages

English
Full Professional

Timeline

Warehouse Associate

Mega warehouse Ghana
09.2022 - 12.2022

Customer Service Representative

Amadia Wholesale and Retail
10.2021 - 12.2023

Warehouse Representative

Zoomlion Ghana Warehouse
07.2019 - 08.2019

Master of Science - Big Data Analytics

Bay Atlantic University

Bachelor of Science - Telecommunications Engineering

Kwame Nkrumah University of Science And Technology

West African Senior School Certificate Examination - General Science

St. Augustine’s College

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ANTHONY K MARFO