Anthony Knoski
Westminster,CA
Summary
Dedicated and adaptable IT Support and Infrastructure Specialist with extensive hands-on experience in enterprise storage hardware deployment, system troubleshooting, and technical support. Proven track record in delivering high-volume customer service, effectively managing teams, and providing operational leadership. A unique blend of technical expertise and strong problem-solving abilities, complemented by exceptional interpersonal skills, ensures the delivery of reliable IT solutions that meet organizational needs. Committed to fostering a collaborative environment that drives innovation and enhances overall efficiency.
Overview
12
12
years of professional experience
Work History
Field Service Technician / Hardware Specialist
TSP (Technology Service Professionals, Inc.)
02.2022 - Current
- Deliver high-level professional services for enterprise storage platforms, including physical installation (rack & stack), component replacements, and field support for NetApp, Pure Storage, and Rubrik systems.
- Diagnose and resolve complex hardware failures and connectivity issues, minimizing system downtime for key enterprise clients.
- Provide prompt tier-1 and tier-2 customer support via phone and email, maintaining high customer satisfaction and strict adherence to response SLAs.
- Communicate technical troubleshooting steps clearly to clients under high-pressure scenarios, ensuring a calm and professional service experience.
General Manager
U-Haul Moving & Storage
06.2014 - 07.2020
- Earned two promotions within two years, rising from Customer Service Representative to General Manager while managing daily retail and rental operations.
- Led, coached, and onboarded a team of staff members on point-of-sale (POS) operation, fleet maintenance, safety standards, and specialized installations.
- Managed center operational budgets, staff scheduling, inventory control, and customer escalation management to maintain exceptional facility standards.
Education
High School Diploma -
Fountain Valley Highschool
Fountain Valley, CAGoogle IT Support -
Coursera
10-2021
Skills
- Storage system diagnostics and troubleshooting
- Operating Systems & Software: Windows, Linux, Microsoft Office Suite (Word, Excel, PowerPoint), POS Systems
- Hardware troubleshooting skills
- Equipment installation and repair
- Troubleshooting and repair
- Customer service
- Network configuration
- On-site support
Timeline
Field Service Technician / Hardware Specialist
TSP (Technology Service Professionals, Inc.)
02.2022 - Current
General Manager
U-Haul Moving & Storage
06.2014 - 07.2020
High School Diploma -
Fountain Valley Highschool
Google IT Support -
Coursera