Administrative and intake support professional with experience in healthcare operations, confidential records, client communication, onboarding, scheduling, and compliance-focused documentation. Skilled at managing sensitive information, maintaining accurate files, coordinating with internal teams, and supporting vulnerable populations with professionalism and care.
Work History
Business Office Manager (BOM)
5 Years 3 Months
Amedisys Holding, Inc. | 08.2021 - Current
Streamlined payroll operations to ensure accuracy and compliance with payroll and timekeeping policies, enhancing overall efficiency.
Collected accurate demographic and insurance information. Updated systems as needed in accordance with department standards for home health service visits.
Collected accurate demographic and insurance information. Updated systems as needed in accordance with department standards for home health service visits .
Analyzed PowerBI data and reports to optimize order processing functions, ensuring operational accuracy.
Monitored PowerBI data and reports to facilitate order processing functions correctly.
Participated in screening, interviewing, and making appropriate hiring decisions.
Supported Director by organizing and maintaining audit and licensure documentation, including policies, procedures, and personnel records.
Post-Acute Care Services Assistant (PAC)
2 Years 10 Months
Adventist Home Health. | 10.2018 - 08.2021
Indexed patient documents in EMR systems to maintain organized electronic records. using Electronic Medical Record (EMR) systems (i.e., Worldview/FORCURA in (HCHB) Homecare Homebase.
Indexed documents using Electronic Medical Record (EMR) systems (i.e., Worldview/FORCURA in (HCHB) Homecare Homebase.
Process SNF/REHAB and HH refs for WOMC/SGMC hospitals using; Cerner PAC entries from CN’s at facilities.
Update daily tracking notes of patients every 2-7 days to verify locations to put in coord notes for review by DOO and intake department staff.
Entered Hospitalized Patient notes in the EMR system for Clinical Liaison daily. Carelink/Cerner/Epic/Allscripts/Sanction Checks/Forcura/EPIC
Completed Hospitalized patients coord notes and sent to appropriate Care Transition Coordinator (CTC).
Answered phones for the intake department to facilitate seamless communication. for the intake department; Assist Director of Care Transition with reports, schedules, and projects.
Monitored electronic discharge systems to track new patient referrals effectively. for new referrals.
Trained new PAC Assistants on processing ED notes, new referrals, and physician requests for intake, ensuring consistency in operations.
Student Needs Assistant (SNA)
7 Months
Close Up Foundation | 01.2018 - 08.2018
Managed healthcare concerns for students in Close Up’s programs across Washington, DC, NYC, Philadelphia, Virginia, and visiting students from US states and Virgin Islands participating in Civics Programs.
Ensured students get the medical and non-medical care and assistance they need to make a speedy recovery and rejoin our academic program.
Facilitated medical and non-medical care for students, enabling swift recovery and reintegration into academic programs.
Consulted with Georgetown Medical Professionals to triage the students’ health concerns. Facilitated student transport to hospitals to ensure timely medical attention. and other childcare facilities via Uber or Lyft.
Medical Device Technician
7 Years 7 Months
Manpower Group | 01.2011 - 08.2018
Configured, implemented, and updated data on hospital and pharmaceutical PCU devices, enhancing data transfer efficiency using Systems Manager or Mobile Systems Manager.
Conducted check-in and preventative maintenance testing on Alaris System PC units and modules to ensure optimal performance.
Coordinated and managed projects for non-Transfer Network Configuration Files, ensuring seamless integration with PC Units.
Collaborated with Bio-Med departments and hospital staff to optimize workflows and ensure accurate device operation.
Twenty-five percent travel to medical facilities in US locations: Children's National Hospital (Main Campus, U of MD, MEDSTAR and Virginia hospital systems. Also, other US Domestic hospital regions.
Project Coordinator
3 Years 4 Months
Exodus Consulting, LLC | 04.2008 - 08.2011
Successfully coordinated a three-day conference, workshop, and seminar.
Developed source page on conference website to centralize information and programs.
Coordinated meetings through phone and on-site visits to ensure smooth operations.
Organized meetings via phone and travel to the location to assure continuity.
Created a source page on conference website for information and programs.
Supported leadership with organizational advice and logistical planning.
Intake Coordinator
3 Years 6 Months
American Association for Justice (AAJ) Lawyers National Association | 10.2004 - 04.2008
Managed HR database to implement and review full cycle employee information, ensuring accuracy and compliance.
Point of contact for contractors and construction issues (Building Service Coordinator).
Case Managed/Electronic Case files CM/ECF for various Legal departments.
Posted and formatted updates on office AAJ Intranet newsletter, announcements, and HR forms.
Collaborated with vendors and accounting departments to streamline communication and support for external accounts.
Supported Human Resources VP, Director, and Benefits Manager with administrative support.
Assisted reception and various departments on projects requiring additional staff, enhancing overall team capacity.
Education
HSE - Computer Information Systems
Delaware Technical and Community College | Wilmington, Del
college prep and computer communications completed.
Skills
Account reconciliation
Compliance management
Deadline management
Staff training and development
Team leadership
Committee leadership
Public relations
HACU internship
Accomplishments
Was a Fellow for two years at Organizing for Action (OFA) Community Leader.
Organized and managed three day communities conference in Wilmington, Delaware
Certification
Hospitality and Customer Services
Community Service Coordinator
Timeline
Business Office Manager (BOM)
Amedisys Holding, Inc.
08.2021 - CurrentRead More
Post-Acute Care Services Assistant (PAC)
Adventist Home Health.
10.2018 - 08.2021Read More
Student Needs Assistant (SNA)
Close Up Foundation
01.2018 - 08.2018Read More
Medical Device Technician
Manpower Group
01.2011 - 08.2018Read More
Project Coordinator
Exodus Consulting, LLC
04.2008 - 08.2011Read More
Intake Coordinator
American Association for Justice (AAJ) Lawyers National Association
10.2004 - 04.2008Read More
Delaware Technical and Community College
HSE from Computer Information Systems
Read More
Section name
Qualification Statement: Administrative and intake support professional with experience in healthcare operations, confidential records, client communication, onboarding, scheduling, and compliance-focused documentation. Skilled at managing sensitive information, maintaining accurate files, coordinating with internal teams, and supporting vulnerable populations with professionalism and care.