Christine Davis
Seffner,FL
Summary
Business Office Director experienced in office management within SNF and Assisted Living Care Facilities. Achieved efficient operations and strong team collaboration through effective personnel management and meticulous document handling. Focused on fostering positive relationships with residents and colleagues to enhance customer service and professionalism.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Office Manager (BOM)
Current Position-SNF
Tampa, Florida
12.2023 - Current
- Ensured vendor invoices for community goods or services were accurately billed and processed for timely payment.
- Trained new employees on office practices and company standards.
- Processed invoices, purchase orders and other related paperwork required for business operations.
- Ordered supplies to maintain office operations.
- Organized filing systems for easy retrieval of documents.
- Assist with Medicaid Pending applications, and work with resident, family and applicable outside agencies to finalize facility coverage through Medicaid.
- Collaborated with billing team to clarify requirements, facilitating timely claims processing.
- Manage census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
- Managed Resident Trust Account for in-house residents, performing weekly and monthly reconciliations to maintain accurate financial records.
Business Office Manager
Sante of Suprise SNF
Arizona City, Arizona
03.2015 - 09.2023
- Oversee daily office functions, including front desk operations and multi-line phone systems
- Manage calendar scheduling, appointments, and meeting arrangements for staff and executives
- Supervised administrative staff, coordinated training, and developed initiatives to enhance team skills and performance
- Handle bookkeeping tasks using QuickBooks, including invoicing, expense tracking, and financial record maintenance
- Managed vendor relationships, negotiated contracts, and coordinated procurement activities to ensure optimal supply chain efficiency
- Assist with human resources functions such as onboarding, employee records management, and payroll processing
- Plan and coordinate events, meetings, and company functions to ensure smooth execution
- Monitored expenses and prepared financial reports to support budgeting processes for effective office operations
Business Office Director
Banner Boswell/ Skilled Nursing Facility
Sun City, Arizona
02.2010 - 12.2014
- Oversee billing for Medicare, Medicaid, managed care, and private pay residents
- Ensured accurate and timely submission of claims, followed up on denials to maximize revenue recovery
- Monitor accounts receivable, collections, and cash flow
- Maintain resident trust accounts in compliance with regulatory standards
- Prepare and reconcile monthly financial reports
- Collaborated with Admissions on financial verification and payor authorization processes to streamline enrollment
- Educated residents and families on financial obligations and insurance coverage to enhance understanding and compliance
- Work closely with the Administrator and department heads to support facility goals
- Act as a resource for residents, families, and staff regarding financial matters
Education
High School Diploma -
Plant City High School
Plant City, FL05-1998
Skills
- Invoice processing
- QuickBooks management
- Financial reporting
- Credit and collections
- Account reconciliation
- Medicaid applications
- Office management
- Office administration
- Spreadsheet creation
- File systems maintenance
- Document organization
- Team leadership
- Time management
- Attention to detail
- Problem solving
- Effective communication
- Administrative support
Certification
License Notary
Timeline
Business Office Manager (BOM)
Current Position-SNF
12.2023 - Current
Business Office Manager
Sante of Suprise SNF
03.2015 - 09.2023
Business Office Director
Banner Boswell/ Skilled Nursing Facility
02.2010 - 12.2014
High School Diploma -
Plant City High School