Michelle SantaCruz
Laredo,Tx
Summary
Detail-oriented medical/dental receptionist, billing specialist & collections clerk with several-year background performing basic clerical tasks to keep office running smoothly. Organized and meticulous individual with outstanding phone demeanor and etiquette paired with deep knowledge of medical and dental terminology. Collaborative team player dedicated to helping patients and staff.
Overview
13
13
years of professional experience
Work History
Assistant Business Office Manager
Laredo West Nursing & Rehab
Laredo, TX
09.2025 - Current
- Assisted in managing daily office operations to ensure efficient workflow.
- Coordinated communication between departments to enhance collaboration and service delivery.
- Supported budgetary processes by tracking expenses and preparing financial reports.
- Streamlined administrative procedures, resulting in improved efficiency across business office functions.
- Improved filing system efficiency by digitizing documents and implementing a user-friendly electronic database.
- Contributed receiving data for financial lead for end-of-year accounting and internal audit processing.
Front desk Associate
Vital Med Urgent Care
01.2025 - 09.2025
- Managed front desk operations, ensuring a welcoming environment for all Patients.
- Coordinated guest check-ins and check-outs efficiently enchanting overall customer satisfaction.
- Handled high pressure situations calmly maintaining professionalism at all times.
- Utilized reservation system to maintain accurate booking records and managed availability.
- Collected room deposit and fees.
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modification.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Billing Specialist
Cigarroa Clinic
01.2024 - 02.2025
- Generated monthly invoices for patients based on services provided according on established fee schedule.
- Provided customer service support to patients who had questions about their bills or payments due.
- Initiated collection efforts on unpaid accounts by contacting insurance companies or patients directly via phone or email.
- Submitted appeals for denied claims when appropriate according to the insurance company’s criteria.
- Worked closely with clinical staff to ensure accurate coding practices were followed.
- Researched complex billing issues involving multiple providers or services rendered over a period of time.
- Assisted with the reconciliation of accounts receivable ledgers at month-end close process.
Front Desk Associate & Collections
Ahh Smile Family Dentistry
06.2020 - 12.2022
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Verified identity documents for new patients before opening accounts in accordance with company policies.
- Generated Monthly reports summarizing sales activities.
- Completed basic bookkeeping and document filing.
- Explained Policies and procedures to patients.
- Reconciled daily financial transactions against cash receipts at the end of day’s business activity.
Front Desk Associate
Rodeo Dental
09.2019 - 06.2020
- Assisted with scheduling appointments for clients.
- Managed incoming and outgoing mail.
- Maintained an organized reception area and ensured that all patients were attended to promptly.
- Handled cash transactions accurately, balancing register at the end of each shift.
- Tracked office supplies inventory levels, places orders for replenishment as needed and monitored deliveries upon arrival.
- Signed for packages, recorded deliveries and distributed to personnel.
- Responded to inquiries made by patients online, by phone and via email.
Bank Teller
Wells Fargo Bank
02.2016 - 05.2018
- Processed customer deposits and withdrawals accurately balancing cash drawer daily.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Maintained confidentially of bank records, transactions and customer information.
- Assisted customers with opening new accounts, ordering checks, and setting up online banking services.
- Balanced teller drawers regularly throughout the day according to established procedures.
- Performed cash handling duties including counting currency, coming and checks.
- Processed loan payments by verifying funds availability prior to disbursing funds.
- Assisted customers with basic technical issues related to digital banking platform.
Telemarketer
State Farm Insurance
01.2013 - 02.2016
- Identified potential customers through cold calling and database research.
- Provided product information, answered questions, and offered solutions to customer inquires.
- Created reports detailing telemarketing activities and results.
- Participated in weekly team meetings to discuss performance metrics and improvement ideas.
- Managed time effectively by scheduling daily call times based on peak hours or other factors.
- Generated referrals from satisfied customers for additional business opportunities.
- Handled inbound telephone calls form interested customers.
- Followed up with existing customers regarding additional products or services that may be of interest.
Education
Some College -
Laredo Community College
High School Diploma - undefined
United South High School
07.2014
Skills
- Appointment Scheduling
- HIPAA compliance
- Patient Billing
- Microsoft Word proficiency
- Organization and Time Management
- Problem Resolution
- Organization Skills
- Payment Posting
- Claims Processing
- Collections
- Invoice Processing
- Teamwork and collaboration
- Account Updating
- Refund Management
- Data Entry
- Payroll
- Invoice processing
- Office administration
Timeline
Assistant Business Office Manager
Laredo West Nursing & Rehab
09.2025 - Current
Front desk Associate
Vital Med Urgent Care
01.2025 - 09.2025
Billing Specialist
Cigarroa Clinic
01.2024 - 02.2025
Front Desk Associate & Collections
Ahh Smile Family Dentistry
06.2020 - 12.2022
Front Desk Associate
Rodeo Dental
09.2019 - 06.2020
Bank Teller
Wells Fargo Bank
02.2016 - 05.2018
Telemarketer
State Farm Insurance
01.2013 - 02.2016
High School Diploma - undefined
United South High School
Some College -
Laredo Community College