Ashlyn McClung
Azle
Summary
Enthusiastic Assistant Business Office Manager coordinates daily operations for busy offices. Dedicated professional with positive attitude consistently meeting tight deadlines. Offering top-notch reporting, conflict resolution and talents.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Business Office Manager
Decatur Medical Lodge
Decatur
08.2025 - 10.2025
- Answered phones using multi-line system and transferred calls to appropriate parties.
- Greeted visitors and customers pleasantly to instill warm, inviting and professional atmosphere.
- Assisted in managing daily operations of the business office.
- Coordinated scheduling and billing processes for patient services.
- Maintained accurate financial records and patient accounts.
- Implemented filing systems for patient documentation and records management.
- Responded to inquiries from patients regarding billing and office policies.
Front Desk Receptionist/Insurance Verification
The Hand To Shoulder Center
Fort Worth
06.2023 - 08.2025
- Greeted patients warmly and managed incoming calls efficiently.
- Scheduled appointments and coordinated with medical staff for patient flow.
- Maintained patient records and ensured confidentiality compliance.
- Assisted patients with insurance inquiries and billing information.
- Organized office supplies and maintained a clean reception area.
- Processed patient check-ins and managed electronic health record updates.
- Provided exceptional customer service to enhance patient experience.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Greeted customers warmly and made them feel welcome.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Education
Associate degree - human resources
Tarrant County College
Fort Worth, TXHigh School Diploma -
Azle High School
Azle, TXSkills
- Customer service
- Office administration
- Patient management
- Financial recordkeeping
- Appointment scheduling
- Problem resolution
- Team collaboration
- Data entry
- Documentation management
- Scheduling appointments
- Documentation and control
- Document management
Certification
BLS Certification
Timeline
Assistant Business Office Manager
Decatur Medical Lodge
08.2025 - 10.2025
Front Desk Receptionist/Insurance Verification
The Hand To Shoulder Center
06.2023 - 08.2025
Associate degree - human resources
Tarrant County College
High School Diploma -
Azle High School