Anthony Lam
Rocklin,CA
Summary
Hardworking and passionate job seeker with strong customer service skills eager to secure full time position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Booker
Folsom Lake Toyota
06.2021 - Current
- Accomplished multiple tasks within established timeframes.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Served customers and followed outlined steps of service.
- Followed up with customers on unresolved issues.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Roofer-Tearoff
Straightline Construction
06.2020 - 11.2020
- Installed, repaired, and replaced single-ply roofing systems.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Safely used all tools and equipment to prevent worksite injuries.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents and intersecting roof surfaces.
- Removed snow, water and debris from roofs prior to applying roofing materials.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
Line Prep
Rack-it Truck Racks
12.2020 - 05.2021
- Prepared welding equipment to perform advanced welding work.
- Chipped off excess weld, slag and spatter using hand tools.
- Operated hoists, cranes and power tools to dismantle equipment to find and remove defective parts.
- Painted surfaces using brushes, spray guns and paint rollers.
Manager
Rubios Costal Grill
05.2019 - 12.2019
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Performed data entry and completed proper paperwork.
- Counted, balanced and reconciled cash and credit card payments and identified gaps in proper cash-handling procedures.
Cook-Cashier
Carl's Jr
06.2016 - 12.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
Lead Exclusion Technician
Terminix
05.2023 - Current
- Maintained quality assurance and customer satisfaction objectives.
- Completed job reports and logs immediately following service call.
- Blocked entry points to exclude rodents from customers houses.
- Worked Extreme hours and worked extensively in the attic and crawl space.
- Installed multiple garage door seals
- Comfortably working with heights
- Completing work orders on company phone, passed weekly vehicle inspections
- Developed comprehensive training materials to onboard new technicians, resulting in faster acclimation to role responsibilities.
- coordinated and managed crew to complete tasks
Education
No Degree - Computer Science
Folsom Lake College
Folsom, CAHigh School Diploma -
Ponderosa High School
Shingle Springs, CA05.2019
Skills
- Sensitive Information Handling
- Credit Card Transaction Processing
- Customer Needs Assessments
- Customer Service
- Staff Support
- Physical Labor
- Organization and Time Management
- Excellent Communication
- Power Sanders
- Carpenter Assistance
- Flexible and Adaptable
- Multitasking Abilities
Timeline
Lead Exclusion Technician
Terminix
05.2023 - Current
Booker
Folsom Lake Toyota
06.2021 - Current
Line Prep
Rack-it Truck Racks
12.2020 - 05.2021
Roofer-Tearoff
Straightline Construction
06.2020 - 11.2020
Manager
Rubios Costal Grill
05.2019 - 12.2019
Cook-Cashier
Carl's Jr
06.2016 - 12.2018
No Degree - Computer Science
Folsom Lake College
High School Diploma -
Ponderosa High School
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