Anthony Lambis
Akron,OH
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Territory Account Representative
Newark
03.2021 - Current
- Exceeded sales targets through effective territory management, account planning, and sales execution.
- Enhanced company reputation by delivering exceptional customer service, addressing concerns promptly, and resolving issues efficiently.
- Trained new employees on customer service, money handling and organizing strategies.
- Improved customer satisfaction by providing timely and accurate product information, quotes, and order processing.
- Proactively resolved account conflicts or escalations ensuring swift resolution of any challenges faced by customers.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Project Team Specialist
Best Buy
07.2019 - 03.2021
- Championed best practices in project management methodologies within the organization to improve overall efficiency across all projects.
- Mentored junior team members to enhance their skills in areas such as leadership, problem-solving, time management, and technical expertise.
- Reported regularly to managers on project budget, progress, and technical problems.
- Mitigated potential roadblocks by proactively identifying potential risks or obstacles and addressing them before they impacted the project timeline or quality.
- Ensured successful project delivery by conducting thorough risk assessments and developing contingency plans.
- Fostered a positive work environment by cultivating strong teamwork among colleagues, ultimately leading to increased morale and productivity.
Sales Associate
Best Buy
04.2019 - 07.2019
- Recommended complementary purchases to customers, increasing revenue.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Used in-store system to locate inventory and place special orders for customers.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Amazon Representative
Best Buy
12.2018 - 04.2019
- Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
- Conducted regular reviews of operations and identified areas for improvement.
- Improved client retention rates by building strong relationships and offering personalized solutions to their needs.
- Managed inventory to provide customers with access to products in high demand.
- Evaluated customer needs and feedback to drive product and service improvements.
Asset Protection Associate
Best Buy
08.2014 - 11.2018
- Patrolled store departments to check for suspicious activities.
- Facilitated smooth merchandise transfers between stores, ensuring accurate inventory counts while minimizing opportunities for product loss during transport.
- Assisted law enforcement in the apprehension of shoplifters, providing necessary evidence and documentation for successful prosecutions.
- Contacted local authorities and apprehended shoplifters.
Education
High School Diploma -
Windham Highschool
Windham, OH05.2010
Skills
- Competitor Analysis
- Client acquisition
- Product Knowledge
- Stock management
- Territory Management
- Account Servicing
- Time Management
- Relationship Building
- Attention to Detail
- Decision-Making
Timeline
Territory Account Representative
Newark
03.2021 - Current
Project Team Specialist
Best Buy
07.2019 - 03.2021
Sales Associate
Best Buy
04.2019 - 07.2019
Amazon Representative
Best Buy
12.2018 - 04.2019
Asset Protection Associate
Best Buy
08.2014 - 11.2018
High School Diploma -
Windham Highschool
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