Anthony Lascelles
Poughkeepsie,NY
Summary
Hardworking Server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
5
5
years of professional experience
Work History
Server
Cracker Barrell
Fishkill, NY
02.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
Server
Simply Gourmet Caterers
Poughkeepsie, NY
08.2022 - Current
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Set up dining room to meet hospitality and service standards.
- Developed strong and lasting resident relationships.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Completed opening and closing checklists to ensure smooth restaurant operations.
Server
Olive Garden Restaurant
Poughkeepsie, NY
02.2022 - 10.2022
- Served food and beverages to patrons and immediately remedied issues with orders.
- Trained new employees on restaurant procedures and plating techniques.
- Provided exceptional service to high volume of daily customers.
- Greatly exceeded server average and restaurant goals for alcohol, appetizer, and dessert sales on a daily basis.
Team Member
Panera Bread
Poughkeepsie, NY
06.2021 - 01.2022
- Restocked food items throughout shift to prepare necessary ingredients for cooking and timely service.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Server
Ruby Tuesday
Poughkeepsie, NY
08.2019 - 12.2019
- Presented food and beverages to guests at tables.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
- Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Busser
Poughkeepsie Icehouse
Poughkeepsie, NY
06.2019 - 10.2019
- Cleared tables to maintain high turnover rate and minimize wait times.
- Wiped down and cleaned chairs, booths and highchairs.
- Maintained stock and cleanliness of stations for meal periods with silverware, linens and condiments.
- Observed tables to tend to guest needs and identify customer service opportunities.
- Helped employees complete required activities during peak periods.
- Swept and mopped front-of-house and back-of-house floors using various tools.
Education
Associate of Science - Biology
Dutchess Community College
53 Pendell Rd12.2022
High School Diploma -
Dutchess Community College
Poughkeepsie, NYSkills
- Customer Service and Rapport
- Service-Oriented
- Effective customer upselling
- Dining customer service
- Liquor, wine and food service
- Table Bussing
- High-volume dining
- Workflow Coordination
- Relationship management
- Team Player
- Sales Techniques
- Conflict and Complaint Resolution
- High Energy and Stamina
Timeline
Server
Cracker Barrell
02.2023 - Current
Server
Simply Gourmet Caterers
08.2022 - Current
Server
Olive Garden Restaurant
02.2022 - 10.2022
Team Member
Panera Bread
06.2021 - 01.2022
Server
Ruby Tuesday
08.2019 - 12.2019
Busser
Poughkeepsie Icehouse
06.2019 - 10.2019
Associate of Science - Biology
Dutchess Community College
High School Diploma -
Dutchess Community College