Anthony Lennox

Reports to District Manager, lead 140+ associates and full-store operations with accountability for $80M+ in annual sales, labor/operating budget, profitability, customer experience, safety, and talent development.

• •Led as Acting District Manager during leadership absences, assuming full operational oversight, performance tracking, and strategic direction for multiple regional locations to stabilize execution and drive consistent results across stores.
• •Directed district-level Store Manager Mentorship, accelerating the onboarding, operational readiness, and P&L capabilities of newly promoted Store Managers to build a stronger regional leadership bench.
• •Navigated the COVID-19 pandemic by architecting real-time operational pivots, adapting labor models to volatile traffic, and safeguarding a 140–175 employee workforce to sustain business continuity and protect revenue.
• •Managed tariff-related supply chain volatility by tightening local inventory turns, optimizing high-margin promotional displays, and enforcing shrinkage mitigation strategies to protect big-box store profitability during trade disruptions.
• •Owned complete operational and financial health for high-volume locations generating $40M to $80M in annual sales, leveraged data-driven forecasting to consistently outperform corporate P&L baselines.
• •Engineered an internal succession pipeline and communication-first culture that reduced team turnover and strengthened frontline engagement.
• •Enforced SOP compliance and utilized data analytics to identify bottlenecks and loss risks, improving inventory control and enhancing bottom-line performance.

Report to Store Manager, lead 50–100+ associates across store operations with accountability for sales/margin performance, payroll and controllable expenses, inventory, safety, and full-store operations in the Store Manager’s absence.

• •Steered store operations through the 2008 financial crisis by reengineering daily workflows, tightening budgetary controls, and eliminating operational redundancies to preserve capital while sustaining strong customer satisfaction.
• •Led regional recruitment, hiring, and onboarding frameworks to create an internal talent pipeline supplying supervisors and leads across the territory.
• •Conducted systematic floor audits to uncover and address safety hazards, friction points, and margin leaks, reducing operational risk before it impacted performance.
• •Handled high-stakes customer escalations personally while coaching floor staff in advanced conflict resolution to elevate regional customer-centric store metrics.
• •Oversaw daily store operations, payroll, and controllable expenses in the Store Manager’s absence to maintain stable performance and operational continuity.

Report to Assistant Store Manager, lead 10–20+ associates across assigned departments with accountability for department sales, customer experience, inventory, staffing/coverage, safety, merchandising, and operational execution.

• •Designed and deployed weekly visual merchandising strategies that optimized space productivity and product discovery to increase departmental sales velocity.
• •Translated broad corporate targets into clear, actionable department-level metrics to keep frontline teams aligned on daily operational goals.
• •Coached and scheduled 10–20+ associates across assigned departments to improve coverage, execution consistency, and customer satisfaction.

Report to Department Supervisor, support frontline customer service, sales, and daily department operations within a high-volume big-box environment.

• •Managed fast-paced, high-volume customer inquiries to establish a strong baseline for regional brand loyalty and rapid issue resolution.
• •Drove performance in a specialty area and grew sales by 10% through disciplined service and solution selling.
• •Delivered the highest close rate in the district for the year, reinforcing a customer-first culture and strong conversion on the sales floor.