Shannell Hammon
Rialto,CA
Summary
Experienced wireless and retail sales manager with 15 years of leadership success, skilled in coaching, team development, and driving multi-unit sales growth. Proven ability to develop high-performing teams, create sales and retention cultures, and execute territory strategies to achieve and surpass business objectives. Adept at managing store operations, resolving escalations, and fostering exceptional customer experiences.
Overview
17
17
years of professional experience
Work History
Store Manager
Charter Communications, Spectrum
Moreno Valley, USA
10.2019 - Current
- Create strategic action plans to improve team performance and consistently exceed sales goals.
- Identify skill gaps and implement targeted training programs to enhance specialist expertise and sales effectiveness.
- Motivate and engage store team to foster a culture of accountability, continuous learning, and high achievement.
- Manage day-to-day store operations ensuring compliance with company policies, cash management, and audit requirements.
- Effectively handle customer escalations, strengthening customer loyalty and retention.
- Collaborate with district leaders to align store initiatives with broader market strategies.
Retail Store Manager
Wireless Lifestyles
Fontana, USA
09.2017 - 10.2019
- Directed all store operations including staffing, inventory, scheduling, and customer service to achieve sales targets.
- Developed and maintained operational policies and procedures to optimize store efficiency and staff performance.
- Coached and mentored employees to improve individual results and foster career development.
- Proactively resolved customer issues, resulting in enhanced satisfaction and store reputation.
District Sales Manager
RadioShack
Olathe, USA
05.2009 - 05.2017
- Led sales managers across multiple locations, providing coaching, sales strategy execution, and performance management.
- Conducted sales analysis to identify opportunities and implemented improvement plans tailored to district needs.
- Coordinated regional conferences to share best practices and enhance leadership skills across districts.
- Delivered regular performance reviews and facilitated training programs for management development.
Education
Some College Coursework - Christian Counseling & Psychology
Western Baptist Bible College
Kansas City, MOHigh School Diploma -
Paseo Academy of Fine And Performing Arts
Kansas City, MOCosmetology License -
Manual Career & Technical Center
Kansas City, MOSkills
- Store & Operational Excellence
- Sales Growth & Retention Strategy
- Sales Analysis
- Customer Relationship Management
- Team Coaching & Development
- Training Program Development
- Performance Improvement & Accountability
- Staff Recruitment & Talent Retention
- Multi-unit Retail & District Leadership
- Market & Competitive Analysis
- Business Planning & Execution
Timeline
Store Manager
Charter Communications, Spectrum
10.2019 - Current
Retail Store Manager
Wireless Lifestyles
09.2017 - 10.2019
District Sales Manager
RadioShack
05.2009 - 05.2017
Some College Coursework - Christian Counseling & Psychology
Western Baptist Bible College
High School Diploma -
Paseo Academy of Fine And Performing Arts
Cosmetology License -
Manual Career & Technical Center