Anthony Limongelli
Essex Fells,NJ
Summary
Dynamic professional with a strong background in service management. Recognized for implementing effective training programs and performance evaluations to enhance team efficiency. Committed to driving customer satisfaction and operational excellence.
Overview
21
21
years of professional experience
Work History
Service Manager
Ingersoll Rand
Edison, New Jersey
07.2023 - Current
- Trained staff on safety protocols and operational procedures.
- Oversaw Coordination of technician schedules and prioritized service requests.
- Conducted regular performance evaluations for team members.
- Resolved customer complaints in a timely manner.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
- Motivated and supported employees to maintain low turnover.
- Hired and trained service department staff
- Monitored employee performance through key metrics analysis.
- Guided department employees on changes from management
- Oversaw daily operations of the service department, including scheduling and workflow management.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained new employees to meet job requirements.
Account Manager
Ingersoll Rand
Edison, New Jersey
03.2019 - 06.2023
- Managed client relationships to ensure satisfaction and retention.
- Oversaw contract negotiations to align service offerings with client expectations.
- Collaborated with team members to achieve sales goals and improve service.
- Developed key customer relationships to increase sales.
- Provided personalized service to build relationships with customers.
- Generated new business opportunities through cold calling campaigns.
- Prepared and delivered appropriate presentations on products and services.
- Developed relationships with clients to understand their needs and preferences
- Educated customers on product features and technical details to highlight benefits.
- Created detailed proposals outlining the value of products or services offered to potential clients.
Sales Engineer
Airmatic Compressor Sales
Moonachie, New Jersey
04.2014 - 09.2016
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Generated leads through cold calling prospective clients as well as networking activities.
- Analyzed customer requirements and identified solutions that best fit their business objectives.
- Developed and delivered technical presentations to prospects, customers, and internal teams.
- Responded promptly to customer inquiries regarding product specifications, pricing, availability.
Financial Sales Representative
Wells Fargo
Nutley, New Jersey
08.2005 - 03.2014
- Engaged clients to understand financial needs and recommend appropriate products.
- Assisted in preparing financial reports and presentations for client meetings.
- Collaborated with team members to develop effective sales strategies and techniques.
- Educated customers on various banking services and account features available.
- Processed customer transactions, ensuring accuracy and compliance with regulations.
Education
Bachelor of Science - Finance
St. John's University
Jamaica, New York, NY04-1992
Skills
- Team management
- Staff training
- Account management
- Conflict resolution
- Positive attitude
- Staff motivation
- Performance evaluations
- Team collaboration and leadership
- Coaching and mentorship
- Team leadership
- New employee hiring
- Maintenance and repair
- Employee supervision
Timeline
Service Manager
Ingersoll Rand
07.2023 - Current
Account Manager
Ingersoll Rand
03.2019 - 06.2023
Sales Engineer
Airmatic Compressor Sales
04.2014 - 09.2016
Financial Sales Representative
Wells Fargo
08.2005 - 03.2014
Bachelor of Science - Finance
St. John's University