Anthony Long
Fairfield
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and tasks prioritization to keep assignments and projects on schedule.
Overview
1
1
year of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Burger King
West Chester
01.2025 - Current
- Supervised daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored new team members on food safety and service protocols.
- Managed inventory levels, ensuring adequate supplies for peak service times.
- Coordinated shift schedules to optimize staff coverage and reduce downtime.
- Monitored food preparation processes to maintain quality standards and compliance.
- Handled customer complaints promptly, ensuring a positive dining experience.
- Implemented promotional initiatives to boost sales during high-traffic periods.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Coached employees on interactions with customers to drive exceptional service.
- Monitored store operations to ensure compliance with company policies and procedures.
- Communicated with other shift managers to facilitate continuum of customer service.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Reviewed financial statements to meet targets during shift.
- Reviewed security footage regularly for suspicious activities or theft attempts.
- Maintained cleanliness and organization of work area.
- Ensured compliance with food safety regulations and quality standards.
- Counted and balanced registers.
- Directed and supervised staff performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Fairfield Senior High School
Fairfield, OHSkills
- Inventory management
- Food safety compliance
- Customer service
- Cash handling
- Conflict resolution
- Team building
- Employee training
- Operational oversight
- Quality assurance
- Performance coaching
- Communication skills
- Time management
- Mentoring and coaching
- Safety compliance
- Accurate money handling
- Opening and closing procedures
- Inventory controls
- Workplace safety
- Inventory control
- Staff motivation
- Energetic and enthusiastic
- Shift leadership
- Flexible schedule
Languages
English
Full Professional
Certification
- ServSafe Certification
Outside Experience
- Have past experience in "Kind" growing and trimming
Timeline
Shift Manager
Burger King
01.2025 - Current
Fairfield Senior High School