Summary
Overview
Work History
Education
Skills
Section name
Timeline
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Anthony Lowe

Inglewood,California

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

36
36
years of professional experience

Work History

Customer Service Representative

Lauren Studio
09.2019 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Managed over 30 people

Photographer

TonyLoweImages
06.2008 - Current
  • Digitally edited photos to enhance appearance.
  • Took photos from different angles and perspectives to capture perfect images.
  • Edited, toned, captioned, and uploaded photographs for publication.
  • Photographed high-quality images for various print and digital projects.
  • Photographed Academy Awards, Grammy Awards, Golden Globe Awards and President Obama visits to Los Angeles
  • Planned and prepared for on-location and studio shoots.
  • Utilized natural and artificial lighting to capture desired images.
  • Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
  • Managed over 100 customer calls per day.

Photo Lab Technician/ Manager

Paris Imaging
06.1988 - 07.2006
  • Utilized [Software]to perform photo editing, retouching and restoration.
  • Used inkjet printer, canvas and metal prints and mat boards to print and mount images.
  • Maintained chemical levels and solution integrity for automatic processors and hand development systems.
  • Developed and processed film and picture CDs and restored photos using [Software].
  • Changed water and air filters on photo equipment to keep equipment in optimum condition.
  • Provided high level of assistance to customers regarding special photo projects.
  • Performed opening and closing procedures to keep operations running smoothly.
  • Processed and handled film, negatives and prints in accordance with quality standards.
  • Trained employees on proper procedures for handling money, printing photographs and restocking supplies.
  • Managed photo lab inventory, placing orders for toner, ink and paper when supplies were low.
  • Utilized problem-solving techniques to resolve issues with photographic processing machines.
  • Managed escalated customer orders to meet aggressive deadlines and special orders.
  • Adhered to procedures regarding proper storage and disposal of photographic chemicals and solutions.
  • Set up and calibrated photographic processing equipment for optimal performance.

Education

Diploma - Photography

Hounslow Borough College
United Kingdom
06.1983

Skills

  • Call Center Operations
  • Customer Service
  • Customer Inquiries
  • Customer Correspondence
  • Customer Support
  • Complaint Resolution
  • Cloud Applications

Section name

I have been singing with  various groups in the Los Angeles area for many years. Venues include Hollywood Bowl, Disney Hall, Westminister Abbey and most recent Carnegie Hall.


When I was home in the UK I played competition Table Tennis.


Pickle Ball is a recent addition to my activities.

Timeline

Customer Service Representative

Lauren Studio
09.2019 - Current

Photographer

TonyLoweImages
06.2008 - Current

Photo Lab Technician/ Manager

Paris Imaging
06.1988 - 07.2006

Diploma - Photography

Hounslow Borough College

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Anthony Lowe