Anthony Malandro

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• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Communicated with customers to provide updates, gather information and resolve issues.
• Kept detailed records of field measurements and data.
• Minimized potential hazards through adherence to safety guidelines during all field assignments.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
• Collaborated with other field technicians to resolve complex technical issues.

• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.