ANTHONY MCFEE
Newark,OH
Summary
MBA-trained professional with expertise in operations, administration, marketing, and team leadership. Proven ability to enhance customer experience through effective communication and fitness instruction. Demonstrated success in managing scheduling, billing, and digital content in high-volume environments with precision and professionalism.
Overview
5
5
years of professional experience
Work History
Team Lead
Planet Fitness
Newark, OH
02.2025 - Current
- Supported daily operations and facilitated trainer onboarding to enhance team readiness
- Reinforced PF policies and acted as primary point of contact for member concerns, ensuring compliance and satisfaction
- Supervised daily operations and ensured adherence to company standards.
- Trained and mentored team members in customer service techniques.
- Coordinated scheduling to optimize staff coverage during peak hours.
Personal Trainer
Planet Fitness
Newark, OH
06.2024 - Current
- Designed personalized fitness programs for diverse client needs.
- Conducted individual and group training sessions to enhance member engagement.
- Led PE@PF classes, delivering personalized exercise guidance to enhance member fitness
- Demonstrated proper exercise techniques to ensure safety and effectiveness.
- Maintained DataTrak records, ensuring safety and quality in member experiences
Bullpen Trainer
Planet Fitness
Newark, OH
11.2024 - 06.2025
- Covered classes, fostering member engagement and participation during sessions
- Conducted group training sessions on fitness techniques and equipment usage.
Front Desk Associate
Planet Fitness
Newark, OH
06.2024 - 03.2025
- Greeted members warmly and assisted with check-in procedures.
- Managed member inquiries and resolved concerns effectively.
- Conducted facility tours, managed incoming calls, and facilitated member check-ins
- Maintained cleanliness and organization of front desk area.
Marketing Assistant
Ashland University
01.2024 - 05.2024
- Coordinated marketing campaigns to promote university events and programs.
- Coordinated marketing operations, created content, and organized event logistics to enhance campaign effectiveness
- Contributed to digital content creation for social media to enhance audience engagement.
- Managed digital files and analyzed engagement metrics to inform marketing strategies
- Maintained relationships with student organizations to enhance collaboration opportunities.
Equipment Checkout Supervisor
AU Recreation Center
04.2021 - 05.2024
- Managed equipment and inventory while facilitating member communication to ensure seamless operations
- Trained new staff on checkout procedures and customer interaction techniques.
- Supported operations by maintaining accurate CSI records, contributing to enhanced service quality
Marketing Intern
Ynott Foundation
05.2022 - 06.2023
- Developed content strategies that boosted user engagement by 12%
- Designed newsletters and co-hosted Ynott Inspire Show to enhance audience reach
- Supported social media campaigns by creating engaging content.
- Supported creation of marketing materials to enhance community outreach efforts.
Education
MBA - Executive Management (Digital Marketing)
Ashland University
Ashland, OH12-2025
Bachelor of Arts - Theatre & Business Administration
Ashland University
Ashland, OH05-2024
Skills
- Leadership and administrative operations
- Scheduling and billing
- Customer experience and service
- Event coordination and outreach
- Data tracking and analysis
- Google Workspace and Microsoft Office
- Canva design skills
- Social media strategy and management
- Effective communication
- Time management and prioritization
- Customer focus and satisfaction
- Project management
Timeline
Team Lead
Planet Fitness
02.2025 - Current
Bullpen Trainer
Planet Fitness
11.2024 - 06.2025
Personal Trainer
Planet Fitness
06.2024 - Current
Front Desk Associate
Planet Fitness
06.2024 - 03.2025
Marketing Assistant
Ashland University
01.2024 - 05.2024
Marketing Intern
Ynott Foundation
05.2022 - 06.2023
Equipment Checkout Supervisor
AU Recreation Center
04.2021 - 05.2024
MBA - Executive Management (Digital Marketing)
Ashland University
Bachelor of Arts - Theatre & Business Administration
Ashland University