Anthony McKinney
Detroit,MI
Summary
Driven Supervisor with a proven track record at Ant Farm Compassion Club, enhancing team productivity by over 20% through effective leadership and process improvements. Skilled in complex problem-solving and fostering teamwork, I excel in staff development and operational efficiency, ensuring high customer satisfaction and goal achievement.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
Ant Farm Compassion Club
Highland Park, MI
10.2009 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Solicited customer feedback to identify and improve on areas of weakness.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed and implemented customer service policies to enhance satisfaction.
Education
Yes - Refrigeration Operator Class Three License
Engineer Trades Professional Awareness Association
Highland Park, MI07.2019
Yes - High Pressure Boiler Operator
Engineer Trades And Professional Awareness Associa
Highland Park, MI05.2019
Computer Technology - Computer Technology
National Institute of Technology
Southfield, MI08.2001
Skills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Complex Problem-Solving
Inventory Control
Staff Development
Staff Discipline
Processes and procedures
Process Monitoring and Improvement
Project Management
Schedule development
Policy Enforcement
Inventory Oversight
Expectation setting
Negotiation
Waste Reduction
Problem-Solving
Teamwork and Collaboration
Multitasking Abilities
Multitasking
Excellent Communication
Decision-Making
Effective Communication
Adaptability and Flexibility
Team building
Active Listening
Professionalism
Reliability
Adaptability
Self Motivation
Project Planning
Goal Setting
Problem-solving abilities
Certification
High pressure border operated license
Refrigeration operator third class license
Timeline
Supervisor
Ant Farm Compassion Club
10.2009 - Current
Yes - Refrigeration Operator Class Three License
Engineer Trades Professional Awareness Association
Yes - High Pressure Boiler Operator
Engineer Trades And Professional Awareness Associa
Computer Technology - Computer Technology
National Institute of Technology